Worldline - 2019 Universal Registration Document

D

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Building customer trust with reliable, secured, innovative and sustainable solutions

Customer innovation workshops: They enable Worldline ● ererererernew emerging technologies and trends to its customers. In 2019, 14 innovation sessions [WL8] were organized to dialog with customers about their needs and expectations and the best ways to meet them. An innovation session is a customer-focused and customer-tailored event, aiming at demonstrating Worldline's leadership and innovation capabilities. It is an opportunity and efficient way to share the Company’s vision regarding digital services technologies and usages through Proof of Concepts that clients can “touch” and experiment in real-life; Product Summit: The first edition in 2019 of the annual ● conference of the Worldline Community of Product Managers took place in Luxembourg. Over two days and 24 conferences, it brought together more than 180 employees from 13 countries to meet and interact with the main goal of stimulating and federating Worldline's capabilities to develop, promote and market products on a global scale. The momentum generated during this edition will enable Worldline to further increase its capacity for innovation and agility in serving its customers. Collaboration with external partners D.2.2.2.3 Worldline international Research, Development & Innovation teams have close relations with the academic worlds Ensuring digital accessibility D.2.2.3.1 In 2018, Worldline set up an internal accessibility policy which defines the guidelines for every employee in order to improve the digital accessibility of the Company’s projects and solutions, as well as the integration of people with disabilities internally. To continuously develop its knowledge and best practices around disability technologies, Worldline has implemented several actions: Cross-department design thinking with CCQA, Studio, ● Research, Development & Innovation and SDCO entities which collaborate to provide technical support to designers, developers and testers around technical accessibility solutions & criteria. For instance, the Research, Development & Innovation teams are working on the development of several proof of concept, such as “WL Hear 2 Pay”, a payment terminal accessible to the visually impaired and people with cognitive impairment. This terminal provides the user with audio support throughout the transaction. This project, initiated by a multinational team, responds to the many European directives on the accessibility of public infrastructures. Besides, Studio and SDCO have also created an open-source HTML component library named KAWWA (Worldline Web Application Toolkit). Its goal is to make it easier for developers to produce quality HTML/CSS/JS code that complies with the Web Content Accessibility Guidelines (WCAG). Finally, CCQA (Quality Assurance Competence Center) has set up a digital accessibility test and audit Innovate sustainably D.2.2.3

(researchers and students) and established long-term partnerships with leading European universities on data analytics and encryption (University of Passau in Germany, Université Libre de Bruxelles in Belgium). These partnerships both provide, for researchers, real business opportunities to test algorithm models, and, for Worldline, innovation leads and a worldwide technology watch. As overall service’s complexity increases with time, the need to work with external partners gets stronger and stronger. As it is embedded in Worldline’s way of working since the beginning, the Company is exploring all the paths towards these fruitful collaborations, including the Hackathons and startup challenges. Thanks to these activities, Worldline tightens its links with the Fintech ecosystems thus leveraging their new services to address together common customer’s problems (for more information, refer to this document, Section D.2.5.2). Besides, Worldline collaborates with the major industrial and service players on national and European programs. Worldline also develops and nurtures deep relationships with schools and universities at the education level. Whether it is about Innovation, Blockchain or Artificial Intelligence, Worldline’s experts share and teach their passion and knowledge on those groundbreaking topics with students (from graduates to executive MBAs) from Tier 1 schools such as HEC, Ecole Polytechnique, Columbia University, TelecomParisTech, Nanterre University. offers for the web, mobile and refers to WCAG and RGAA rules; Experts in digital accessibility in the Worldline Expert ● community since its creation, contributing to the academic and industrial environment around disability technologies; Training courses on last technologies in web/mobiles app ● accessibility, available in the internal trainings catalog. Besides, Worldline collaborates with the academic community in training and awareness of teachers on digital and documentary accessibility, e.g. Biennale 2019 with the University of Lille; External partnership on accessibility to ensure the ● integration of users with disability in its innovation, with various European organizations (Valentin Hauy, CFPSAA, Oogvereniging, Fondation I See, etc.) that contribute to the improvement of products like VALINA and YUMI payment terminals. In order to strengthen compliance with international law and national laws, Worldline has joined the list of discussions of the Dinsic (Interministerial Directorate of Digital and Information and Communication System of the State) as well as collaborating with European payment initiatives to participate in the European Commission's workshops around the definition of evaluation criteria related to the European Accessibility Act. Worldline has also been a member of the Open Source Accessibility initiative since 2016, contributing with other companies to Open Source projects around Disability Technologies.

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Universal Registration Document 2019