Worldline - 2019 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Building customer trust with reliable, secured, innovative and sustainable solutions

Promotion of a culture of innovation D.2.2.2.2

WORDLINE’S INNOVATION ECOSYSTEM

Ecosystem

Look Out

Scientific Community

Competitive Intelligence

R&D clusters

Collaborative R&D projects

Partners/ Fintech

WIN

Innovation workshops

TechForum eXplore

Employees

Clients

Experts Community

R&D Labs

Product Management

Product Showroom

WIN Lift

Patents & Intellectual Property

Assets

D

To promote a culture of innovation, Worldline has implemented several initiatives internally and externally. The Expert community: More than 300 worldwide experts ● (332 in 2019) have 5% to 10% of their working time dedicated to collaboration on study topics, on Proof Of Concepts, on internal trainings, or to help provide support in strategic projects. Their expertise ranges from software and technology development to functional and business skills, including innovative project management. By mixing people from different entities and geographical sites, the Expert community is a real melting pot for all innovations. In 2019, members of this community participated to internal events such as the TechForum eXplore or the e-Payment challenges and to external events such as DevFest Lille or Mixit Lyon. Besides, a group of 15 Experts had the opportunity to meet players of the digital world in the Silicon Valley in San Francisco. Each expert is thus a vector of Worldline's open innovation thanks to numerous publications and interventions in conferences, or during visits to major international companies; The WIN network (Worldline Innovation Network): This ● network, which has around fifty members, brings together innovation ambassadors throughout the Company to provide support and proximity relays to innovators and to develop new innovation practices at Worldline; The WIN Lift Idea Incubator: The objective of this initiative ● is to help innovators define, refine, explore, develop and grow their ideas until they are adopted as part of the Company's overall processes; The WIN Learning eXpedition: This annual initiative takes ● Worldline's top innovators on a journey of discovery and encounter with the innovation ecosystem (universities,

startups, major players, institutions, etc.) of a major metropolis. In 2019, the expedition was bound for Edinburgh and allowed them to discover and establish links with the university and the local fintech ecosystem; The annual WIN (Worldline Innovation Network) Awards ● project: A network and community of innovation experts throughout the different geographies with bottom-up that processes enable employees to present their innovative projects to their peers and get the best projects awarded and sponsored by management for further development, which foster their creativity and motivation; TechForum-eXplore (TeX): 2019 saw the 10 th  anniversary ● edition of TeX, Worldline’s yearly technical international conference addressed to its Technology & Research community that aims at sharing and innovation. This two-day event is regarded by its technical and expert community, in particular Research, Development & Innovation teams, as a key milestone enabling better coordination and collaboration between teams from various countries and units. It is also regarded by the top management as Worldline’s technological showcase with a concentration of energy, expertise, willingness to share and curiosity from participants. The success of this event lies in the quality of the 50 talks, workshops and numerous demos made by over 120 speakers who share their technical breakthroughs and expertise as well as laboratory works, prospective vision and solutions with their peers coming from various business lines, units, countries, etc. Facing a steady growth over the years, TechForum has welcomed in 2019 800 participants and external partners who are proud to participate in the value of the event and to increase their knowledge of Worldline;

105 Universal Registration Document 2019

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