WORLDLINE_REGISTRATION_DOCUMENT_2017

Corporate Social Responsibility report Building customer trust with fully available and secured platforms

Weekly communication between the Worldline Chief Security Officer and all regional Security Officers ensures close monitoring of recorded Security Incidents and follow up on agreed upon improvement actions.

to the cooling, energy and data room equipment, each asset is managed by real-time centralized monitoring. This end-to-end management is key for delivery of High Critical Real-time Services with strict Service Level Agreements (SLA). In this area, energy consumption and carbon emission optimization are also sensitive topics managed through dedicated, continuous-improvement programs for reducing environmental footprint. These key topics are shared frequently with the market and many customers. Based on Power Usage Efficiency (PUE) metrics, Worldline has carried out an audit on the entire scope of infrastructures and identified levers of improvement. This study leads to main evolutions such as free chilling and adiabatic systems deployment, low power servers implementation and carbon free contracts with electrical energy providers. In addition to PUE enhancement, an ISO 14001 certification project was completed in 2017. The data centers at La Pointe, Dassault, Vendôme, Brussels and the technical room in Frankfurt are certified today, rewarding the efficient work accomplished by all teams in charge of IT infrastructure and meeting customer expectations. This certification also provides new levers on IT waste reduction, especially on the server recycling process. Virtualization is systematically considered in all deployments, allowing significant consolidation and optimal use of technical resources. The largest part of new deployments including rebuilding the existing platform, use of virtualization technologies and private or public Cloud, all contributing to better energy management. Thanks to those Green IT Solutions, the main benefits are: Energy consumption efficiency; ● IT infrastructure optimization; ● Reduction/neutralization of carbon emissions; ● High quality and agility for services production; ● Cost reductions (virtualization, SaaS, Red Current). ● Worldlinemonitoring process To ensure the highest level of platform availability, Worldline data centers and the services delivered to its customers are monitored by a 24/7 First Line Support team. The role of the First Line Support team is to: Ensure the permanent follow-up of the correct availability of ● the customer services; Fix any incident with a maximum of autonomy in ● accordance with the SLA; Track all the incidents and report to the management; ● Coordinate with the second Level Support teams if needed. ● To deliver high quality problem solving, the First Line Support team receives training to obtain a broad range of technical skills. The team is dispatched on two different sites to ensure a non-stop service in case of major disaster.

D.2.1.4.2

Industry 4.0: Robust business IT

infrastructure [WL1]

Platform robustness Worldline delivers highly available services to its customers. These strong levels of availability are achieved by implementing multiple levels of redundancy: robust base hardware (redundant components, RAID, etc.), sub-services running on several distinct servers, servers located in separate data centers, data centers located in different countries. This design allows high global resiliency, preventing a single element outage to generate unavailability of the global service. Worldline integrates the high availability requirement at the earliest design step of all platforms. Thus, in 2017, Worldline’s services availability rate was over 99.96% for WL SIPS Solution highlighting a secure and robust platform [WL1]. In practice, this is implemented by traffic load-balancing (active-active) or failover (active-passive) on multiple sites. In the case of a breakdown, traffic is directed to another available site, ensuring that users can always reach an available service. Similar redundancy principles are applied for servers, databases and storage, to prevent any single point of failure. Data replication ensures that business continuity can be achieved, with several technologies available depending on the RTO/RPO (Recovery Time Objective/Recovery Point Objective). Regular tests are conducted for each key component of the Company’s infrastructure to verify the redundancy effectiveness and the robustness of the platforms. Security is at the heart of Worldline’s systems and therefore security audits, penetration tests and scans are regularly performed on its platforms. Moreover, a patching process is in place to cover the security breaches detected by the software vendors or open-source community. This is translated in its diverse security certifications (PCI, ISO 27001, TÜV IT). In order to optimize the infrastructure’s efficiency, Worldline has implemented a worldwide technical operational organization to benefit the most from shared international infrastructures (data centers, internet, storage, virtualization etc.). Worldline is able to deliver scalable and evolving solutions at an optimized cost through its implementation of a high level of standardization and industrialized infrastructure services. Because technology and organization are not enough to ensure a good level of availability and security, Worldline rolled out international processes in line with the ITIL best practices, such as change management, configuration management, incident management. Worldline has developed a strong expertise in data center infrastructure design and management. From the building itself

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Worldline 2017 Registration Document

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