WORLDLINE_REGISTRATION_DOCUMENT_2017

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Corporate Social Responsibility report Building customer trust with fully available and secured platforms

Worldline’s staff is highly skilled and creative, as is demonstrated every year by the WIN Awards' (Worldline Innovation Network) projects. Bottom-up processes enable employees to present their innovative projects to their peers and get the best projects awarded and sponsored by management for further development. Within Worldline, 49% of R&D department employees are PhDs and PhD students [WL2]. Moreover, the Worldline Innovation Network (WIN) had 45 members around the world in 2017. [WL2]. Projects can only be launched internally or with the support of university labs and teams with which Worldline employees join forces to discover next-generation technologies and services to be amongst the first companies to bring them to market. These bonds are also present with the major industrial and service players with which Worldline collaborates on national and European programs like H20 (following from the eGo program on which Worldline had previously worked), a skin conductivity biometric authentication system that Worldline developed with Gemalto, STMicroelectronics and others. Worldline has a twofold approach to innovation: Incremental Innovation Part of Worldline’s innovations represents improvements in existing services and processes that Worldline develops in its day-to-day work with customers. Existing solutions are improved and new services are developed in response to changing business and market trends. Worldline believes that its customer-oriented approach fosters a culture of trust and intimacy that allows better understanding of customer needs and issues. The roadmap followed enhances Worldline’s ability to proactively design, offer and implement solutions that solve issues and furnish the means to improve existing processes for customers. Worldline’s presence in multiple markets and its end-to-end approach to the design and development of solutions are a valuable asset that enables it to offer its solutions in new markets by applying the feedback it receives in one market to other markets. For example, one of the incremental innovation processes that has emerged from this strategy is the evolution of Worldline’s offering in the telecommunications sector that grew from basic webmail services to a more advanced and innovative offering of multi-device consumer cloud solutions using convergent messaging technology. Worldline’s incremental approach to innovation has also led to cross-fertilization within its connected vehicles’ business, as illustrated by Worldline’s connected trucks applications, which have been built upon its earlier experience with connected cars. While Worldline continues to innovate and upgrade the business activities of its existing customers, it also focuses its research and development efforts on proactively developing disruptive innovations. Worldline believes in having the potential to create new markets that displace earlier technologies and approaches. First, Worldline develops disruptive technology that solves customers’ current and future issues from a new standpoint, Disruptive Innovation

from a new angle. Worldline then adapts its innovations to its customers and markets them through customer innovation workshops, “proof-of-concept” demonstrations and other means to promote their adoption. In these areas, Worldline often partners with other companies with relevant expertise to accelerate some “non-critical” developments and share risk to bring the innovation to the point where it can be more broadly marketed to target customers. Examples of disruptive innovation processes that have emerged from this strategy include Worldline’s early and proactive development of BlockChain technology. Since this technology can be applied to many different markets and uses, Worldline joined its experts and engineers in one common workforce, primarily focusing on training teams to work with the technology, sharing information, market requests and customer interests, and pooling work and developments. The very first projects integrated BitCoin payments into WL SIPS (Worldline on-line payment solution) and with Worldline Terminals to enable physical use of this crypto-currency. Other uses of the BlockChain technology, such as the management of financial obligations, blacklists, digital identification and the management of vehicle service manuals were developed. These new implementations, thanks to this technology, are valuable assets in data traceability/accountability, yet preserve privacy. In a context of complex and rapidly changing regulations, Worldline strives not only to ensure full compliance with the applicable laws and regulations, but also to ensure that it conducts business in an ethical, respectful, fair and safe manner. Guided by the Code of Ethics, Worldline is committed to protecting its reputation and conducting all aspects of the business in a way that promotes and reflects ethical practices. Through a strong compliance function, Worldline aims to protect the trust of employees, customers, business partners, and other stakeholders as they recognize the characteristics of integrity, consistency, and competence in all their dealings with the organization. Compliance for the financial industry As Europe’s leading payment services provider, Worldline combines long-standing proven expertise in traditional mass payment systems (issuing, acquiring, intra- and interbank payment processing) and innovative e-commerce and mobile payment solutions. Worldline provides Europe’s most extensive end-to-end service portfolio both for payments and card transactions and offers cross-border availability of value-added services for banks, financial institutions and corporations. The European payments market is characterized by rapidly evolving technological, regulatory requirements, standardization trends and increased customer focus on cost awareness, process control and risk management. Creating a high trust environment for our customers through Compliance [GRI 203-1] [GRI 102-6] D.2.1.2

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Worldline 2017 Registration Document

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