WORLDLINE_REGISTRATION_DOCUMENT_2017

D

Corporate Social Responsibility report Integrating sustainability inWorldline’s business

To ensure full compliance with the comprehensive option Standards, the GRI content index was designed to comply with the stipulated format in order to assess Worldline's sustainability report. In 2017, Worldline continued to better categorize and prioritize a consistent set of issues. In 2014, Worldline took advantage of the change to GRI - G4 guidelines in order to review the prioritization of its relevant sustainability issues and its strategic focuses. A series of interviews was conducted with internal and external stakeholders in order to confirm the importance of each topic based on their impact on the evolution of Worldline’s business strategy and the targets set by the Group and their implications with respect to the applicable regulations.

For each aspect, an internal and an external score were determined. All of the aspects covering a defined threshold for internal and external scores were considered as material for Worldline. Thirteen Standards topics were analyzed as material for Worldline. Other topics were identified as material but did not match with any GRI Standards aspects. Worldline integrated these topics in its materiality matrix to reflect its business specificities and challenges. The Worldline materiality matrix presented herein better emphasizes the prioritization of Worldline’s Corporate Social Responsibility challenges and enables to determine its strategy. Material issues and new strategic focuses have been validated by the members of the Worldline Executive Committee.

Table of main KPIs

D.1.3

2016

2015

2017

Worldline challenges

Per employee

Per revenue

Per employee

Per revenue

Per employee

Per revenue

Aspects GRI

Relevant KPIs

2016 2015 2014

2017

Services availability rate 99.96% 99.88% 99.81% 99.74%

WL1

-

100%

- 100% - 100%

Market intimacy

Overall customer Satisfaction from Tactical surveys

GRI102-44

8.1 7.67 7.26 6.67

-

100%

- 100% - 100%

Customer innovation workshops delivered in GBU's*

Building client's trust with fully available and secured platforms and reinforcing value for clients through sustainable & innovative solutions

AO10

9

10

17

18

-

100%

- 100% - 100%

Number of WIN members Percentage of PhD and PhD students at R&D department External awards success rate Total number of substained complaints Number of security incidents

Innovative solutions

WL2

45

44

45

42

100% -

100% -

100% -

WL2

49% 45% 46% 30% 100% -

100% -

100% -

WL2

0% 50% 20% 30% 100% -

100% - 100% -

Fully available and secured platforms

GRI418-1

0

0

0

0 100% -

100% -

100% -

WL3

150

110 126

89

-

100%

- 100% - 100%

* In 2017, Worldline has attended and/or supported 14 innovation workshops in which Scientific Community members were not necessarily present or involved

88

Worldline 2017 Registration Document