WORLDLINE_REGISTRATION_DOCUMENT_2017

Corporate Social Responsibility report Integrating sustainability inWorldline’s business

Inclusion To ensure that Worldline’s Corporate Social Responsibility strategy meets the expectations of its valuable stakeholders (employees, customers, partners, suppliers and shareholders), meetings and discussions have been initiated and will continue on a regular basis for sharing the Worldline materiality matters of concern and discuss the different business activities of the Company. The aim is to build a common vision of a more sustainable environment for Worldline, its partners and the community as a whole. Worldline is permanently committed to a recurring and proactive structured stakeholder dialog to review its strategy and ambitions, and accelerate Corporate Social Responsibility actions and initiatives. In 2017, the CSR team once again called on several internal and external stakeholders in order to confirm and adjust the results of the materiality matrix prepared in 2014 and updated in 2016. Materiality The sustainability challenges considered most significant for Worldline business activities were selected in 2014. Worldline’s materiality assessment is described in Section D.1.2. This selection is based on Worldline stakeholders’ expectations as well as Worldline internal prioritization established on objective criteria related to its markets, opportunities and achievements. Worldline’s materiality was confirmed in 2017 following dialog with stakeholders. Responsiveness Worldline's Corporate Social Responsibility report is published annually and incorporated in its Registration Document. It contains all the key performance indicators regarding sustainability monitored by Worldline. These documents are produced on a yearly basis. They outline the main sustainability challenges and associated actions, and include interview reports and case studies. Combined, these documents form an appropriate response to Worldline’s stakeholders’ expectations. KPI monitoring and the reporting methodology are presented in Section D.6.2 The content index also included in the Corporate Social Responsibility report summarizes the KPIs used in the two documents. Worldline’s Comprehensive approach Since its first reporting in 2014, Worldline has prepared its sustainability report in accordance with the GRI - G4 Guidelines. In 2016, Worldline decided to become an international pioneer in terms of taking CSR reporting further and initiating the transition to the new GRI standards. This 2017 report has been prepared in accordance with the GRI Standards: Comprehensive option. Besides including the essential elements of a sustainability report and providing background on the context in which Worldline operates, the report provides information on the impact of its economic, environmental, social and governance performance. Worldline chose to provide additional information on its strategy, vision, materiality analysis, governance, ethics and integrity. The Comprehensive Option of the new GRI Standards best meets Worldline’s reporting needs and, above all, its stakeholders’ expectations. Global Reporting Initiative [GRI 102-12] [GRI 102-46] [GRI 102-54] and [GRI 103-3] D.1.2.3.2

All of these challenges are covered by dedicated indicators, which are detailed in the TRUST 2020 program and regularly monitored. In 2017, Worldline notably renewed its “Gold” label from EcoVadis’ third assessment. Leveraging the eco-efficiency of our data centers and 4. offices Operational excellence and environmental efficiency, including the reduction of energy consumption, are keys to limiting the impact of Worldline’s activities on the environment and proposing sustainable solutions to customers. Reducing its environmental footprint is a key challenge for Worldline towards society at large but also for improving efficiency and developing trust with customers and partners. These essential issues correspond to the following GRI elements: Energy, Emissions and Product Responsibility . For more information on GRI Standards aspects, see Section D.5. All these challenges are covered by the dedicated indicators detailed in the TRUST 2020 program that are monitored on a regular basis. In 2017, Worldline offset all carbon emissions related to its business travels, the life cycle of its payment Terminals and its data centers. As a result of the material assessment process, four challenges have been selected and prioritized according to Worldline’s stakeholders’ expectations. Since 2010, the French Grenelle II law (Article 225 of Law 2010-788) has strengthened the duties of companies and the publication requirements for Corporate Social Responsibility and Sustainability. This law is based on the principle of transparency, verifiability and certification by an independent third party. This law, followed by Worldline, aims to promote a comparability of reports with common calculation methodologies and assessment. There are penalties for companies that fail to meet regulatory requirements. Furthermore, Worldline’s Corporate Social Responsibility approach follows the principles of the ISO 26000 international voluntary guidance standard and the Energy Transition for Green Growth Law, thus enabling it to make a more effective contribution to the fight against climate change. [GRI 102-12] and [GRI 103-3] Worldline’s Corporate Social Responsibility report is prepared in accordance with the principles of inclusion, materiality and responsiveness defined in the AA1000 SES (2011) standard. The Corporate Social Responsibility report and Section D. 1.1.3 of this Registration Document present in detail how Worldline has integrated these principles in its mode of operation. CompliancewithAA1000 Standards D.1.2.3.1 French legal requirements of information of listed companies [GRI 103-3] D.1.2.3

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Worldline 2017 Registration Document