WORLDLINE_REGISTRATION_DOCUMENT_2017

D

Corporate Social Responsibility report Integrating sustainability inWorldline’s business

D.1.2.2

Four challenges [GRI 103-2]

rapidly changing technologies, social, economic and regulatory developments that require a wide-ranging set of expertise and intellectual capital. In order to compete and grow successfully, Worldline must attract, recruit, develop and retain employees who can provide the expertise necessary to meet its customers' needs. Worldline must ensure that its workforce defines and follows individual succession plans, securing and developing essential human capabilities needed to remain the leader in its industry. This target is supported by a strong, well-coordinated and optimized use of recruitment, performance management, learning and development, mobility and succession plans, orchestrated by the Human Resources department. Talent management, diversity, working conditions and employee motivation are the main challenges for Worldline toward its employees. These essential issues correspond to the following GRI Standards elements: Employment, Training and education, Diversity and Equal Opportunity, Equal pay for men and women . For more information on GRI standards, see Section D.3. All of these challenges are covered by dedicated indicators that are detailed in the TRUST 2020 program and regularly monitored. In 2017, progress has been made and Worldline is closer to reaching its 2020 targets: the Great Place to Work® Trust Index increased from 57% to 58% in 2017, the female capital gap continue being 9% in 2017 and Worldline has been cited in three employer brand publications. Moreover, a Gender Equity Program was launched to deliver a roadmap for the female capital gap objective. Endorsing our business ethics within our value chain 3. Worldline is required to comply with a complex regulatory framework that must be managed to ensure the development of its business activities. Within Worldline, high ethical standards supported by Group-wide strategy, policy and training procedures underpin the delivery of excellent business technology solutions in a secure, ethical and responsible manner. Worldline engages in a permanent dialog with its partners and suppliers to enforce strong and fair relationships and ensure compliance with its rules and values. Working together in these conditions is a pre-requisite to building trust and long-term relationships. With its business offers, Worldline contributes to developing local economies and therefore, involving communities is critical to securing its license to operate. Compliance and ethics, supply chain management and local impact are the main challenges for Worldline concerning its value chain and communities. These essential issues correspond to the following GRI Standards elements: Economic Performance, Market Presence, Indirect Economic Impacts, Procurement Practices, Anti-corruption and Compliance. For more information on GRI standards, see Section D.4.

As a result of the material assessment process, four challenges have been selected and prioritized according to Worldline’s stakeholders’ expectations.

Prioritization of Corporate Social Responsibility issues/Worldline areas of action:

Building customer trust with fully available and secured 1. platforms and reinforcing value for customers through sustainable & innovative solutions During past years, Worldline has developed a strong and recognized market intimacy that enables the Company to anticipate new trends. The global payment and digital services industry in which Worldline competes is subject to rapid and significant technological changes, new products and services introductions, evolving industry standards, changing customer’s needs and preferences, and the entrance of non-traditional competitors. The human value chain and Worldline’s talent constitute a key element for delivering innovation and increasing value for customers. Worldline creates inspired, sustainable and innovative solutions and is committed to ensuring a high level of customer satisfaction. To implement its solutions, Worldline must ensure a high level of security and permanent real-time platform availability to its customers. The digital sector faces growing challenges in terms of security and data protection. In this regard, Worldline solutions comply with a high level of security and data protection to ensure customer trust. User satisfaction, innovation, confidentiality and data privacy are the main challenges for Worldline towards its customers. These essential issues correspond to the following GRI Standards elements: Product and service labeling, Product responsibility and Customer Privacy . For more information on GRI standards aspects, see Section D.2. All of these challenges are covered by dedicated indicators, which are detailed in the Trust 2020 program and are regularly monitored. In 2017, progress has been made and Worldline is getting closer to reaching its 2020 targets. Some objective were achieved like the revenue from sustainable offers that reached €770 million in 2017 and Worldline’s customer satisfaction that increased from 7.67 to 8.1 These sustainable offers are designed to bring additional social and environmental value, and supporting their own CSR challenges [AO7] [GRI102-44].

Being a responsible employer by revealing our 2. employees’ potential

In Worldline’s industry, having a qualified workforce and cultural diversity is critical to the growth and the success of the Company. Worldline’s business functions evolve in a context of

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Worldline 2017 Registration Document