WORLDLINE_REGISTRATION_DOCUMENT_2017

Corporate Social Responsibility report Integrating sustainability inWorldline’s business

*complementary

In addition, Worldline also has a special impact on two complementary SDGs: SDG 3 “Good health and well-being” and SDG 5 “Gender Equality” covering two areas in which the Company is highly involved through its Wellbeing@worldline and Gender Equity programs. With its TRUST 2020 program, Worldline already contributes to the SDGs:

2020 Targets

2017 Achievements

CSR Challenges Indicator

Linkage with the SDG

% of alignment with the Service Level Agreements (SLA) on service availability % of alignment with the Service Level Agreements (SLA) on response time % of incident responses compliant with Worldline security policy

D

95.49% 100 %

98.58% 100 %

Building client's trust with fully available and secured platforms and reinforcing value for clients through sustainable & innovative

98.67% 100 %

% of Privacy Impact Assessments (PIA) performed on critical services

57.3% 100 %

Revenue generated through sustainable solutions that contribute to societal and environmental progress in €m Overall Customer Satisfaction (OCS) score Number of employer brand study citations % of employees satisfied with the trainings provided by Worldline % employee satisfaction as measured by the Trust Index of the Great Place to Work ® survey

770

725

8.1

8

3

5

Being a responsible employer by revealing our employees potential

88.4 % 90 %

58 % 60 %

81

Worldline 2017 Registration Document