WORLDLINE_REGISTRATION_DOCUMENT_2017
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Corporate Social Responsibility report Integrating sustainability inWorldline’s business
Mapping ofWorldline stakeholders’ expectations [GRI 102-40] [GRI 102-42] [GRI 102-43] [GRI 102-44] and [GRI 103-1] The image below shows the main stakeholders, the key challenges and the channels of communication used between these players and Worldline. Customers D.1.1.3.2
Suppliers and partners IT hardware and software suppliers, payment terminal suppliers, services suppliers, business partners Sustainable relationships, costs, responsible procurement Suppliers partnership days, EcoVadis rating, workshop
Merchants, banks and other inancial institutions, companies
Satisfation, innovation, data privacy
Satisfaction surveys, innovation workshops
Employees
Public bodies
Policies maker (PCI DSS), professional organizations, international institutions, media
Employees, Trainees, Social partners Compensation, working time organisation, social dialogue, talent management, diversity Great Place To Work® surveys, Well Being @ work program, Performance review interviews
Regulation, Reputation, data privacy, promotion of the e-payment sector
Meetings, conferences
Communities
Investors and analysts
Shareholders, investors, banks, analysts, rating agencies Pro itability, transparency, risk management, governance
Local/national authorities, communities, associations, NGOs
Economic ans social impacts, compliance, environment protection, human rights, anti-corruption
Roadshows conferences, investors meeting, analysts days
Programs, projects
Main stakeholders
Main challenges
Main channels
Customers Customers’ preference for Worldline products and services is based on innovation, trust, security and data protection that are the key strengths of Worldline. Overall revenue is spread among a relatively large number of customers. However, a significant percentage of revenue is attributable to a limited number of customers. Investors and analysts The financial community and shareholders expect profitability and efficiency from Worldline. They need to trust the capacity of Worldline to achieve its goals and they therefore require information and data about its strategy and its CSR components including achievements and objectives. Above all, clarity and transparency are requested.
In order to select the most important stakeholders to be engaged, Worldline has set up an approach based on the analysis of two criteria: How are stakeholders influencing Worldline’s activities? ● How can Worldline impact them? ● Employees Worldline relies on its human capital to develop continuous innovation in products and solutions. Human capital is a critical strength in an industry that is constantly evolving in terms of technologies and customer’s experience. Suppliers and Partners Worldline leverages a selected number of third parties that supply IT hardware, software and services, and are able to meet a high level of quality of service. These suppliers and partners have demonstrated their reliability to support Worldline’s platforms and services.
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Worldline 2017 Registration Document
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