WORLDLINE_REGISTRATION_DOCUMENT_2017

Corporate Social Responsibility report Integrating sustainability inWorldline’s business

Improving Worldline impact on the Planet Worldline now offsets 83% of its CO 2 ● perimeter the compensation of its CO 2 emission relating to its business travels in addition to its data centers. Also, 100% of emissions from the payment Terminals lifecycle have been offset once again in 2017. Building trusting and long-lasting relationships with customers In 2017, Worldline reached its customer satisfaction ● objective with 8.1/10, increasing by 0.43 points. Worldline reached its objective of turnover achieved ● through solutions contributing to social and environmental progress with an amount of 770 million in 2017 [AO7]. This was notably possible thanks to its new acquisitions that brought offers providing new sustainable contribution. emissions, adding to its

In 2017, 57.3 % of Privacy impact assessments (PIA) have ● been performed on critical services, increasing by 11 points regarding last year. These significant results for 2017 reinforce the credibility of Worldline's CSR approach and give the Company a solid foundation and a good level of maturity to continue its progress towards its TRUST 2020 ambition. This broad commitment to sustainable development represents a tremendous catalyst for transformation at all levels of the Company. Worldline intends to continue its momentum and intensify its efforts by mobilizing all its employees and taking all the necessary actions to achieve its TRUST 2020 CSR objectives to ensure responsible growth and create lasting value for the Company and its stakeholders.

2015 Baseline

2016 Achievements

2020 Targets

2017 Achievements

CSR Challenge

Indicator

% of alignment with the Service Level Agreements (SLA) on service availability* % of alignment with the Service Level Agreements (SLA) on response time* % of incident responses compliant with Worldline security policy % of Privacy Impact Assessments (PIA) performed on critical services Revenue generated through sustainable solutions that contribute to societal and environmental progress in €m Overall Customer Satisfaction (OCS) score Number of employer brand study citations % of employees satisfied with the trainings provided by Worldline % employee satisfaction as measured by the Trust Index of the Great Place to Work ® survey Gap between the % of females in management positions and the % of females in the overall workforce (target range of +/- 10%) Level obtained in the EcoVadis supply chain assessment % of suppliers evaluated by EcoVadis with a score below 40 that are encouraged by Worldline to have an action plan to solve critical findings identified**

95.49%

-

95.54%

100%

98.58%

-

98.52%

100%

Building client's trust with fully available and secured platforms and reinforcing value for clients through sustainable & innovative solutions

98.67%

-

97%

100%

D

57.3%

-

46%

100%

770

575

586

725

8.1

7.26

7.67

8 5

3

0

1

88.4%

-

86%

90%

Being a responsible employer by revealing our employees potential

58%

50% 57%

60%

9%

10%

9%

0

Gold

Silver

Gold

Gold

Endorsing our business ethics within our value chain

100%

100%

100%

% of CO 2

emissions offset from data

83%

32% 31%

100%

Leveraging the eco efficiency of our data centers and offices

centers, buildings and travel

% of CO 2 emissions offset from payment terminals Life Cycle Assessment (LCA)

100%

0% 100%

100%

*In 2017, we have excluded India from the calculation scope of the indicators due to a national event in this country that has entailed some Service level agreements (SLA) breaches that were not under Worldline’s responsibility. **This year, we changed the title of this KPI which was before "% of suppliers evaluated by Ecovadis with a score below 40 having an action plan to solve critical findings identified". The 2016 value corresponds to the new definition.

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Worldline 2017 Registration Document