WORLDLINE_REGISTRATION_DOCUMENT_2017

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Corporate Social Responsibility report Integrating sustainability inWorldline’s business

Global Reporting Initiative Gold Community: Worldline is a ● member of the GOLD Community and supports the mission of the GRI to empower decision makers everywhere, through GRI Sustainability Reporting Standards and its multi stakeholder network, to take actions towards a more sustainable economy and world; and Sustainability Directors' Club: Worldline is an active member, ● making regular presentations at conferences organized by C3D with a view to sharing latest practices and regulations. Worldline strives to strengthen dialog with its stakeholders in order to share the Company's strategic challenges as well as the key performance indicators that will measure and publicly report the progress made through its sustainability approach. Managing stakeholders’ expectations in line with existing regulations helps to better focus on relevant areas of action and improve transparency on appropriate topics. To this end, Worldline continuously strives to enhance its dialog with its various stakeholders, sharing its ambitions and challenging its actions. Early 2016, after defining and consolidating its CSR strategy, based on the most critical challenges identified through its materiality analysis, Worldline has strengthened its commitment to sustainable development by launching its TRUST 2020 CSR program: trust at the heart of everything we do.” D.1.1.2.3 Worldline has defined its TRUST 2020 CSR ambition for each of its material challenges in order to reinforce its leadership and define its roadmap for the coming years. This long-term commitment, strongly bolstered by Worldline general management, aims at positioning “trust at the heart of everything we do” within the Worldline ecosystem. The Company has set specific and measurable CSR objectives that it intends to achieve by 2020, and announces progress on a yearly basis. Worldline has defined 14 Key Performance Indicators (KPIs) that are based on the Company's four strategic areas of focus: business operations, employees, the value chain and the environment: Ensuring service availability and 100% response time in line ● with the commitments made in the Service Level Agreements; 100% incident response in compliance with Worldline's ● security policies; Privacy Impact Assessments (PIA) performed on critical ● services; Generating €725 million in turnover through sustainable ● solutions; Increasing customer satisfaction to 8/10; ● Being listed in at least five employer brand rankings; ● Increasing overall employee satisfaction by 10% (through ● the Great Place to Work® survey); More than 90% of employees satisfied with the trainings ● provided by Worldline; Identifying challenges, establishing priorities, measuring 3) performance Trust 2020 ambition

Promoting gender equality within the Company by ● increasing the number of women in managerial positions; Improving responsible supply chain performance by ● obtaining the EcoVadis “Gold” Label and by monitoring supplier performance improvement; Being carbon neutral by offsetting all CO 2 emissions linked ● to Worldline’s activities and Terminals. The program is intended to enhance the sustainability of Worldline's operations in years to come, thereby improving its non-financial performance and consolidating its position as a CSR market leader. This program is a key market differentiating factor and a crucial element for Worldline for building and developing trusting relationships with its customers and partners as well as with its employees, investors and suppliers. Worldline is increasingly a reference among payment services companies in terms of CSR and has built a trusting and transparent environment with its stakeholders: Customers will continue to benefit from value-added ● products and solutions, better quality services and high-level communications as well as increasingly innovative energy-saving solutions; Employees will see the quality of their working environment ● improve with the introduction of new technologies, as well as career opportunities; Investors and analysts will be able to access transparent and ● certified information, year by year, which they can use to measure progress in terms of operational efficiency; Suppliers and partners will receive a great deal of attention, ● thus enabling them to strengthen their business links and create growth; Communities will have a partner that is increasingly aware ● of the social, environmental and economic aspects of the ecosystem of the region where the Company is located; Public bodies will be able to continue to guarantee that ● Worldline complies with various regulations and standards, a source of sustainability within its sector. Two years after the launch of its TRUST 2020 program, Worldline has been able to create strong internal momentum to support its CSR ambition and move towards its long-term transformation objectives by presenting already significant progress on all of its strategic challenges in terms of sustainable development: Making Worldline a great place to work In 2017, the Great Place to Work® index continues to ● increase (+1 point) while covering a larger perimeter of employees from Worldline’s new entities. Overall satisfaction rate reached 58% compared to the target of 60%. 88.4% of employees have declared themselves satisfied with ● the training provided. The "Happy Trainees" label was renewed, reinforcing ● Worldline employer brand.

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Worldline 2017 Registration Document