WORLDLINE_REGISTRATION_DOCUMENT_2017

D Corporate Social Responsibility report

Integrating sustainability inWorldline’s D.1 business

72 72

D.1.1

Building an integrated approach

Worldline’s materiality assessment & the 4 D.1.2 Worldline’s challenges

84 88

Table of main KPIs D.1.3

Building customer trust with fully available D.2 and secured platforms and reinforcing value for customers through sustainable and innovative solutions Meeting customer needs and expectations D.2.1 Extending offer possibilities through strategic D.2.2 partnership ambition Driving customer sustainability challenges D.2.3 with Worldline sustainable portfolio

92 92

100

101

Table of main KPIs D.2.4

104

Being a responsible employer D.3

105 105

Ambitions, challenges and opportunities D.3.1 Starting my career at Worldline: D.3.2 Integration@Worldline My development within Worldline: D.3.3 Growing@Worldline My Skills development within Worldline: D.3.4 Learning@Worldline

106

113

116 118 121 124

Recognition@Worldline D.3.5

WorkingConditions@Worldline D.3.6

Table of main KPIs D.3.7

D

Being an ethical and fair player in business D.4

130 130 136

Ethical excellence within Worldline D.4.1

Ethics in the supply chain D.4.2

Table of main KPIs D.4.3

143

Reducing our environmental footprint through D.5 eco-efficient operations Environmental ambition and challenges D.5.1 How to be an environmentally sustainable D.5.2 company Overview of the main actions carried out D.5.3 Environmental reporting methodology and D.5.4 processes

144 144

146 148

155 156

Table of main KPIs D.5.5

Information about the report D.6

160 160

Scope of the report D.6.1

Process of defining report content D.6.2 Report of one of the statutory auditors, D.6.3

162

appointed as independent third-party, on the consolidated social, environmental and societal information published in the management report – year ended December 31, 2017

166

71

Worldline 2017 Registration Document