WORLDLINE_REGISTRATION_DOCUMENT_2017

C

The Group’s business Description of the Group’s three Business Lines services [GRI 102-2]

C.1.3.3

E-Consumer & Mobility

devices and web self-service) to deliver a unified omni-channel contact center solution. The Group currently provides this for several clients such as C-Discount and a public sector social security body and large banking and insurance institutions. Such services enable large multinational in their “follow-the-sun” strategies to have a global support for their worldwide operations. As an extension to the payment business, the Group provides a voice-payment system that allows customers to securely pay for telephone orders. The Group also provides other systems to send automated SMS and e-mail services to clients. Key clients for these services in France include SFR-Numericable, Bouygues, PMU, and BNP Paribas, while the Group offers services also in Germany and the United Kingdom. Connected Living Solutions Connected devices are now a reality for individuals and in the industrial world. Energy meters, production machines, connected vehicles, vending machines, washing machines, etc. The volume of data produced by connected machines is increasing exponentially. The first stage of Internet of things (IoT), which used to focus on the implementation and collection of data, is now shifting to business innovation. The Group assists its customers in implementing their digital transformation strategies and evolving towards new customer centric and service oriented business models (e.g. pay-per-use, pay-how-you-drive). Through a unique combination of services (IoT/ M2M, mobile applications, data analytics and payment) , the Group’s Connected Living solutions allow its customers to go from Product sellers to Digital Services providers. The Group has a proven experience, replicated in several markets (automobile, household appliances, industry, insurance, retail, health, etc.) and offers a unique and flexible business model that is built around a portfolio of adaptable global service offerings that enable end-to-end solutions. The Group’s goal is to federate value-added services from a large ecosystem of best in class providers that share the same secured access to a connected object. The Group’s Connected Living platform, delivered via a Software as a Service (SaaS) model, guarantees secure access to users’ data. The Group’s Connected Living solutions provide innovative solutions and business models adapted to: the connected vehicle, aimed at automotive insurance and ● lease, cars and truck fleets, etc.; the connected home (objects from daily life, household ● appliances, energy management and building infrastructures), aimed at multi-services operators like insurances, utilities, home appliance manufacturers, telcos and retailers;

Consumer demand for multimedia and storage solutions for their mobile devices makes cloud storage a powerful tool for generating customer loyalty. The Group provides telecommunications companies with cloud storage solutions to offer their customers private cloud data vaults as well as convergent messaging services or multichannel interaction management services. The Group is also working with manufacturers to develop innovative services for connected vehicles and connected appliances that use machine-to-machine communication. Consumer Cloud Services The Group provides telecommunications companies with convergent messaging services as well as a range of consumer cloud storage and applications solutions to provide cloud-based services to their customers for e-mail and other digital media. The Group develops customized consumer cloud offerings tailored to the telecommunication company’s business model. Solutions the Group offers include services for structured rich media storage, retrieval and advanced cloud storage for personal content such as pictures, video, music, email and text messages, and multimedia services such as content streaming and address book management, as well as convergent messaging services that allow cross-platform delivery of messages (e.g., by delivering copies of voicemail to a user’s e-mail box). The Group currently provides these solutions to a number of telecommunications companies, including Orange and SFR in France. Since March 2014, the Group is very active in the area of digital education. The Group provides SQOOL, with a partner, a fully integrated digital education solution and a cloud service which allows for the storage of educational content and students’ personal data on secure hosting platforms. The Group provides a range of omni-channel customer contact solutions to help companies optimize their interaction with their customers. The Group’s customer relationship management solutions include services such as interactive voice response systems that allow certain queries to be answered by automated systems and automatic smart call distribution services to improve the routing of calls to the right persons based on the nature of the customer’s query. The Group provides multichannel interaction management offered on a SaaS basis. This service manages interactions through a range of contact channels (email, chat, SMS, social networks, mobile CloudContact Services

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Worldline 2017 Registration Document

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