WORLDLINE_REGISTRATION_DOCUMENT_2017

C

The Group’s business Description of the Group’s three Business Lines services [GRI 102-2]

Digital Enablement Services The digital ecosystem is becoming more complex – new regulations are emerging and at the same time less traditional ‘new’ players are entering the payment market. The good news is that mobile technology can provide opportunities, new revenue streams, and an enhanced user experience. The Group understands the challenges financial institutions face in adjusting to constantly changing digital requirements and it can support them with a comprehensive and future-proof digital payment portfolio. Key digital enablement services are digital wallets and person-to-person payments. Digital wallets. The Group offers digital wallet platform ● services. A digital wallet is an application that simplifies the payment process, particularly on mobile devices, by storing payment instruments credentials like debit card, bank account and other data (loyalty, coupons, etc.), by removing the need to insert a payment card at a merchant location or enter card information on the Internet or mobile. This also makes the payment process more secure for consumers and merchants. Cloud-based wallets also enable issuing banks to capture a richer stream of transaction data than typical credit card transactions. They can, for example, generate additional revenue from higher value targeted advertising (such as card linked offers) and other loyalty services that make use of such data. The Group provides a full range of services to support digital wallets, from the design, implementation and management of digital wallets to payment processing and secure tokenized transactions. Person-to-person payments (P2P). The Group provides a ● modular white-label mobile P2P solution, which can be customized to reflect the look and feel of the issuing bank. Various funding methods can be implemented based on customer demand. Through the P2P APIs, the service can also be integrated into an existing mobile banking app. The app is available for the most recent Android and iOS devices and can be extended to further platforms on request. The standard service can easily be enhanced with value-added services like payment requests (invite) or bill-sharing. Identity, Trust & Authentication The growing number of online Financial Services – such as payments, Online Banking, portals, etc. – provides users with immediate, universal access to services that meets their daily needs. However, this progress also entails risks – there has been an increase in fraud cases related to identity theft or reuse of the same password for several services. Faced with these new threats financial institutions must offer appropriate tools for strong customer authentication. The group’s portfolio includes among other services authentication services and payment modulator.

Authentication Services. The Group offers strong ● authentication services for access to Online Services or to enhance the security of internet transactions, such as through the 3-D Secure architecture, which redirects the cardholder to the issuing bank’s authentication server. The strong authentication tools also include OTP (One Time Password). This additional step makes it more difficult for a person other than the cardholder to use the card to make a payment, reducing the risk of fraud. Trusted Authentication is a strong authentication solution arising from the Group’s research and development teams. This strong authentication solution combines end-user convenience with strong security and addresses consumers’ expectations (multi-device, omni- and cross-channel, online and offline functionality). Payment Modulator. This is a product that allows the ● cardholder to control the usage of their payment card as well as get information and set alerting rules on the actual usage. Cardholders are able to set the rules via mobile phone or on a web portal. Alerts are sent to the customer’s mobile phone via SMS or App notification or sent to their email address. The Cardholder can, for example, set the card limits, control usage in a particular country, control usage in certain points of sale. Loyalty Solutions The Group offers issuing banks specialized processing that give the bank’s cardholder immediate benefits such as “cash back” discounts when purchasing the products or services offered by certain merchants. These “Cash Club” services are based on data mining and retail marketing expertise. They generate personalized offers for cardholders by cross-referencing their payment history with merchants’ promotional offers. The Group’s principal clients within the issuing business area include Rabobank, ABN AMRO, ING, OP, LCL, Caisse d’Epargne, Group Banque Populaire, Commerzbank and Landesbank Berlin. The Group offers a broad variety of solutions along the acquiring value chain. The Group’s acquiring portfolio includes among others Acquiring Processing, Fraud risk management, ATM management. Acquiring Processing The Group’s Acquiring Processing solution covers the full acquiring value chain ranging from merchant contract set-up to merchant post–settlement activities. It is optimized for domestic and international card schemes on any transactional device. When a cardholder presents a card for payment, card data are captured either by a terminal or ATM or entered in the payment page of a web-shop. From there, a transaction request is generated with the card being either authenticated at the POS or online by the authorization system. After authentication, an authorization request is sent to the issuing bank. The Group’s servers and software applications allow a financial institution to outsource this function. The Group handles the authentication of the card, the transmission and processing of authorization requests on behalf of the acquirers as well as the processing of the related clearing and settlement process. The Group’s processing systems accept payments made through a broad range of domestic and international card schemes, Acquiring C.1.2.2

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Worldline 2017 Registration Document

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