WORLDLINE_REGISTRATION_DOCUMENT_2017

The Group’s business Description of the Group’s three Business Lines services [GRI 102-2]

Hotel customers. The Group provides kiosks for check-in, ● hotel restaurant reservations and payment services to a number of hotels in the United Kingdom, the Netherlands and the United States. Movie chains. The Group provides kiosks for ordering and ● purchasing movie tickets or picking up prepaid tickets at movie theatres in UK.

The Group’s digital self-service current customer base includes: Railway customers. The Group serves more than a dozen ● train operating companies in the United Kingdom, providing kiosks that allow customers to purchase and pay for tickets and to collect pre-paid tickets;

Financial Services

C.1.2

The payments industry has entered a new era triggered by transformative, technological innovation and increasing competition. Consumers want to be able to initiate payments in every context or channel. Financial institutions are challenged to adapt to the new reality of instant payments and digital transactions, transforming their business and operating models, to anticipate European regulatory changes and to manage risk and fraud. Meanwhile financial institutions have to remain competitive and seize the opportunities that arise. The Financial Services Global Business Lines (including expert brand equensWorldline) is the trusted business partner for payments and transactional services. The Group provides financial institutions with services, products and solutions to make and receive payments seamlessly, securely and efficiently. The Group invests intensively in new and innovative solutions and the completeness of the service portfolio is unique in the industry as it connects payers and payees via any type of electronic transaction. The Financial Services Global Business Lines is grouped in four business areas and operates under two brands, viz. equensWorldline and Worldline: issuing; ● acquiring; ● account payments; ● Digital banking. ● EquensWorldline is the industry’s largest transaction processing company in Europe. More than 250 financial institutions trust their services to equensWorldline. The company has circa 100 million payment cards under management and processes circa 7 billion card transactions and more than 12.1 billion payment transactions per annum. The company employs more than 3,000 payment experts and has an undisputed pan-European reach with offices in 8 European countries and leading market positions in key geographic markets including France, Germany, Benelux and Italy. Key clients of equensWorldline include major financial institutions such as BNP Paribas, DZ Bank, Nexi and ING. In addition to the equensWorldline activities in Europe, the global business line Financial Services is also present with the Worldline brand in Iberia, the Nordics, the Baltics and outside

Europe. The Group offers Software Licensing solutions to financial institutions throughout Asia and Pacific region, where in China three of the top five banks payment business are powered by Worldline's products and services. In addition, we are also serving other key Players in credit card & consumer finance market. Financial Services generated a revenue of € 708.3 million in 2017 with an OMDA margin of 28.5% (€202.1 million).

C

C.1.2.1

Issuing

The Group offers a broad variety of solutions along the issuing value chain. The Group’s issuing portfolio includes among others Issuing Processing, Digital Enablement Services, Trust & Authentication and Loyalty Solutions. Issuing Processing The Group offers issuing banks a complete end-to-end set of solutions for outsourcing some or all of the process of issuing and managing debit, credit, prepaid and commercial cards and processing the related authorization requests and clearing transactions. These services are not only available for classic payment cards, but also for virtual-cards that can be stored in a digital wallet. When a cardholder presents a card for payment or for ATM withdrawals, the acquirer transmits a request for an authorization across the card network to the issuing bank, which provides an authorization that guarantees payment of the transaction amount. These processing activities are carried out on the Group’s servers, which are housed in its data centers and use the Group’s software platforms on behalf of the issuing bank. The Group’s robust, industrial scale processing systems are designed to securely, reliably and efficiently handle large transaction volumes with minimal lag times, and include interfaces that allow the issuing bank to monitor the status of authorizations and transactions. In addition to technical processing of transactions, the Group offers issuing banks solutions to outsource every stage of the card life cycle, including application management, card issuance and personalization, statement production, chargebacks processing, settlement and call-center support. In 2017, the Group managed over 100 million cards. The Group’s largest markets for these services are Germany, France, Italy, Benelux, Nordics and Baltics.

45

Worldline 2017 Registration Document

Made with FlippingBook - professional solution for displaying marketing and sales documents online