WORLDLINE_REGISTRATION_DOCUMENT_2017

Corporate Social Responsibility report Reducing our environmental footprint through eco-efficient operations [GRI 419-1]

D.5.3.5

Sustainable Terminals

Process

of

continuous

improvement.

Continuous

● improvement is now an integral part of Worldline’s management systems, although there will always be new issues to address. One example is the impact of providing mandatory printed receipts/proof of payment at every transaction. “Reducing merchant consumption of thermographic paper” has therefore been identified as an objective. Once again, the first step will be to challenge existing assumptions and habits. In addition, selection of production sites and transport modes has significant economic and ecological consequences, because the multi-phase production process involves locations in Europe and Asia, global markets and a distributed supply chain. Being able to measure the eco-impact of products makes it possible to analyze different scenarios and optimize the supply chain in terms of cost and eco-impact. Developing additional criteria for scenario evaluation strengthens Worldline’s strategic decision-making processes. terminal lifecycle [AO19] Worldline Belgium adopts an exemplary approach to the circular economy for electrical and electronic equipment regarding the production of Terminals all along its value process creation. Worldline Terminals follow the same waste policy as offices for the collection and processing of used or end-of-life WEEE (see Section D.5.3.3.1). At the end of their life cycle, Terminals are collected, disassembled and recycled by certified companies, in accordance with best practices, ensuring the best environmental solution for each component. Worldline Belgium also offers its customers a collection and recycling service for used or end-of-life payment Terminals. Trade customers can either use special recycling containers for payment Terminals, or return them directly, as required by law. The collection and preparation of waste electrical and electronic equipment (WEEE) for recycling has been officially authorized since 2015. Worldline is a member of Recupel, which recycles used electronic appliances and light bulbs, and Bebat, which repurposes old batteries by collecting, sorting and recycling them. The Terminals are then sent to warehouses where they are held in temporary storage. In addition, the repair process is also organized to maximize the recycling of usable parts in the second-hand market. After analysis, Worldline endeavors to repurpose these Terminals: once cleaned and reprogrammed, they can be reused, thus enabling Worldline to be part of an effective circular economy. Other Terminals are disassembled and the components are salvaged for use as spare parts for new Terminals, after undergoing rigorous quality control. Non-recoverable components (cables, batteries, printed circuit boards, metal parts, housings) are sorted in special containers. Worldline also optimizes its waste transport: it waits until sufficient quantities of components have amassed to avoid unnecessary emissions. The Company uses the Galloo group, a European specialist in the recycling of ferrous and non-ferrous metals. Printed circuit boards are managed and processed by Umicore, which specializes in the recovery of precious metals. For this to be a success, Worldline has officially applied for “Hazardous Waste Collector” approval from the official environmental management body for the Brussels region (IBGE). This requires it to follow Circular economy applied to the D.5.3.5.2

Product life-cycle assessment for green Terminals One of Worldline’s main products delivered to customers is the payment Terminals. There are designed by Worldline Belgium. Production is carried out at four different sites: Singapore and Indonesia manufacture “high runners,” while other Terminals are made in the Czech Republic and Hungary. In 2016, the Company performed an ecological assessment of its payment Terminals. The chosen template was the ECMA 370 (European Computer Manufacturers Association), already used worldwide and well-known in the electronics sector. This ECMA 370 eco declaration assesses the high level of compliance and excellent ecological performance of Worldline’s payment Terminals in the entire lifecycle process. The first Terminals family to be assessed was the Yomani series. By the end of 2017, at least 75% of the Terminals catalog (including portable and unattended devices) has been added under the ECMA label. In 2017, Worldline and its partners in eco-design for Terminals have started to organize eco-design workshops. The Company worked with Sirris and Agoria to reduce both costs and eco-impact, putting in place a process for continuous improvement in line with the ambitious CSR policy of the Worldline Group. Sirris, Agoria and Worldline thus worked together to set up workshops to implement this improvement process. As a result, Worldline can now measure and monitor the eco-impact of products, from the design phase through production and commercialization. Associated requirements are now included in the design process, starting from the initial product ideas. At each stage of terminal development and production, engineers have to consider factors such as power consumption, the use of recyclable materials and environmentally friendly packaging. Compliance with applicable environmental regulations is also taken into account. Regarding its Terminals production, in 2017 Worldline also initiated a large survey of suppliers to assess the way they handle “conflict minerals” (see Chapter D.4.2.2.4). Three dimensions have been studied during the eco-design assessment: Plastic housing. The housing contributes largely to the ● overall weight and eco-impact of any product, so action needed to be taken to identify alternatives to the current plastics. The demanding characteristics of housing materials (UV stability, mechanical requirements, fire retardant, etc.) require a thorough selection and testing process. Worldline is working more and more closely with suppliers and subcontractors to explore and evaluate new materials. Early feedback from tests with a multidisciplinary product design team already show significant added value. This also makes it possible to investigate needs, expectations and new opportunities, guiding a continually evolving process for materials selection; Packaging. To reduce unnecessary packaging, Worldline ● investigated the underlying requirements at different stages of the process: individual packaging, bulk packaging, installation, etc. By reviewing core requirements and challenging unquestioned habits, Worldline has identified new concepts to help reduce wasteful packaging and streamline logistics; D.5.3.5.1

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Worldline 2017 Registration Document