WORLDLINE_REGISTRATION_DOCUMENT_2017

Corporate Social Responsibility report Reducing our environmental footprint through eco-efficient operations [GRI 419-1]

Energy efficiency initiatives D.5.3.3.1 Devices consumption . In the framework of ISO 14001, ● Worldline has implemented a series of measures to reduce the environmental footprint of its office devices (computers/printers/copiers/screens). Those electrical devices have been equipped with auto sleep-mode setups. Equipment upgrade . Systematic replacement of standard ● lamps by LEDs in the different buildings is ongoing for all areas such as: offices, restaurants and in the parking. The setup of motion sensors is a priority to replace switches when possible. In addition, energy efficient equipment related to the building infrastructure is also scrutinized such as: heat pumps, boilers, etc. Besides, in Worldline Belgium, a pilot has been implemented on a thermic isolation on windows for energy savings. Selection of office sites . Energy efficiency is one of the ● main criteria when considering a new office location. For instance, Worldline India has moved to new offices in Calcutta to optimize energy consumption per square meter. program, Worldline has decided to seek ISO 14001 certification for the sites with greater than 500 employees to have high quality waste management and then allow corrective action. At those sites, waste sorting, collection and recycling are optimized through collective bins at each floor for different materials such as cardboard, paper, cartridges, toners, batteries, etc. Additionally, in 2017 the Lyon site tested the recycling of cigarettes butts. Worldline Argentina partnered with a supplier that recycles paper and then issues a certificate for the number of trees saved. Furthermore, in Worldline Belgium, plastic cups used are recycled into garden furniture. Worldline is compliant with the European WEEE Directive (Directive 2012/19/EU) and supports all actions related circular economy. In the Worldline business context, WEEE includes IT servers, storage robots, network switch, computers (laptops and desktops), monitors, printers, ink cartridges, battery chargers, adapters and electrical appliances. Furthermore, by signing the Sustainable Supplier Charter attached to their contracts, Worldline suppliers agree to process their products via specialist channels. Worldline suppliers are assessed by Ecovadis, which entails meeting waste management and recycling criteria consistent with Worldline’s sustainable procurement policy. For its customers, Worldline offers efficient waste management services in connection with terminal services. The Company collects electronic equipment from its customer and offers a worldwide repair service as well as an efficient after-sales service. This equipment is also repurposed to encourage circular economy. Worldline is fully committed to the circular economy and prioritizes WEEE management as an important way of addressing the impacts caused by its activities and payment solutions. This approach ultimately reduces CO 2 emissions and dovetails with its CSR strategy. In 2017, Worldline produced 92,110 Kg Circular economy andwaste D.5.3.3.2 management [AO19] ISO 14001 and waste tracking . As part of its optimization ● Waste Electrical & Electronic Equipment (WEEE). ●

of electronics waste and recycled 100% of it [AO19]. The rest of waste amounts to 518,446 Kg, 90% of which was recycled. Food Waste . Worldline is committed to responsible ● alimentation in its canteens and has carried out actions to reduce food waste, as demonstrated by the label “Good Food” obtained by Worldline Belgium. D.5.3.3.3 The monitoring of water consumption is part of Worldline’s responsibility in offices even if it is not a critical concern. Nevertheless, the Worldline Logistic and Housing team is permanently looking for investment to reduce water consumption in offices or canteens. For instance, Worldline France has continued its new contract which provides a monthly water consumption report for the Seclin sites. This new more regular report allows the Company to track any over-consumption and limit the size of leaks by anticipating repairs to be done. The total water consumed within Worldline has decreased from 29,101.7 m 3 in 2016 to 28,442.2 m 3 in 2017. D.5.3.3.4 Employee awareness. Although biodiversity, air pollution ● and land use are critical environmental issues to consider, Worldline’s operations do not directly impact those issues on the basis of current local operations. However, the Company supports local biodiversity mainly by paying attention and sensitizing its employees regarding the following areas: land use, energy consumption, GHG production, waste generation, etc. For instance, in France, the sustainable development project ● involving the installation of bee hives at Blois and Seclin sites has been strongly requested by all the employees of the Company. Thus, beekeeper clubs have been created on several sites in order to train Worldline colleagues in honey production. This initiative has been well recognized for protecting biodiversity and preserving the ecosystem. Similarly, the Brussels site had a 1,500 m 2 garden designed to attract a variety of plant and insect species and raise employee awareness of conservation and the importance of pollinators. Responsible food sourcing. Worldline is committed to ● responsible alimentation in its canteens and therefore promotes canteen sourcing that supports responsible production via MSC certification, the Good Food label (Belgium) and choice of local suppliers, as well as seasonal products that tend to preserve biodiversity and natural resources. For instance, a weekly “veggie” day has been introduced in Belgium, resulting in 50% of Worldline's employees eating a healthy vegetarian meal on Thursdays. Similarly, the canteen at Frankfurt serves fish certified by MSC label (Marine Stewardship Council) and also favors purchasing from local suppliers. In 2017, in partnership with its collective catering providers, Worldline notably organized a European Development Sustainability Week. For instance, Frankfurt and Belgium canteens organized a prize competition in order to win a tree, a fun way to sensitize its workers. Water savings Initiatives promoting biodiversity

D

151

Worldline 2017 Registration Document