WORLDLINE_REGISTRATION_DOCUMENT_2017

D

Corporate Social Responsibility report Being an ethical and fair player in business

Payment terminals value chain & contribution to SDGs

1 . CONCEPTION • Eco-design to reduce waste packaging waste, energy consumption, etc. • Innovation and infrastructures to better equip the different merchants needs

Design strategy

Supply chain Manufacturing

EOL product &Recycling

2 . ELABORATION • CO 2 emissions reduction

5 . RECYCLING & CIRCULAR ECONOMY • Collected terminals are 100% recycled • Preservation of land

HUMANCAPITAL • Talent management • Better workforce diversity and equity

• Responsible sourcing : respect of Human Rights, and transparency on conflict minerals • Implementation of a supplier network in the plants location • Safe components, free from hazardous waste pollution • Production sites of Worldline’s main supplier are ISO14001 certified

from pollution of electronic devices

Customer service &Repair

Sales &Delivery

3 . LOGISTICS • CO 2 emissions reduction • Client satisfaction in service delivery

4 . USE & CONSUMPTION • Reparaible products reduce waste • Customer Service during the entire life of the terminal • Energy efficient products

All production sites of Worldline’s main suppliers are ISO 14001 certified.

D.4.2.3.2

Example of responsible subcontracting with payment Terminals [GRI 103-2 Procurement Practices]

their activities, Worldline decided to increase their scope of activities: The customization of payment Terminals: BWZ receives a) bulk shipments of naked devices and transforms these into finalized individual products that they ship afterwards to the various distributors around the world. This work includes technical inspection, the loading of specific software and security keys, inclusion of accessories and final packaging of more than 150,000 devices per year; The repair of returned Terminals: distributors send b) damaged Terminals directly to BWZ where they are tested and diagnosed. The repair process includes also the disassembly and exchange of modules in order to reload the customer’s software and security keys before sending them back.

For many years, Worldline procurement has taken the lead in the development of purchasing by working in partnership with the sheltered workshop “Beschermde Werkplaats Zottegem” (Entreprise adaptée and the Etablissement et Service d’Aide par le Travail) in Flanders, Belgium. BWZ was founded more than 40 years ago and has approximately 250 employees. Their aim is to promote the employment of people with minor mental or physical disabilities and integrate them into the professional world. In the beginning, Worldline decided to subcontract with them for the individual packaging of its payment Terminals. As a result of their investment to provide a more industrial orientation to

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Worldline 2017 Registration Document