WORLDLINE_REGISTRATION_DOCUMENT_2017

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Corporate Social Responsibility report Being a responsible employer

Assessing risks Worldline, the OHS Committees and the CPPT work together to update a Unique Risk Assessment Document (or DUER) for all of Worldline’s sites, which lists the potential risks to which employees may be exposed when working, the level of seriousness and probability of these risks occurring, and the related preventive measures. Anticipating risks with safety instructions In addition to the Unique Risk Assessment Document, Worldline management publishes safety instructions for each site to inform employees of the proper behavior to adopt on site with regard to potential risks. A yearly exercise is planned with all employees in order to test the proper execution of the security guidelines. Training first aid volunteers at the workplace Volunteer employees at every site are entitled to receive training funded by the Company in order to learn basic first aid and about occupational risks. The training leads to a qualification which is recognized on a national level, regardless of the Company. These employees are contacted to intervene, for example in the case of a workplace accident involving an employee, and are authorized to contact the ambulance service. These employees regularly attend training courses to refresh their knowledge. More specifically in Belgium, real life exercises are planned during the year to test the correct intervention by the first aid helpers. safety topics As part of the wellbeing@worldline program, Worldline has implemented initiatives to create awareness on the importance of well-being. Some examples of these initiatives across countries are presented below: Worldline India annually organizes “Health Week,” proposing ● various health-related activities such as yoga sessions and trainings, consultation by experts and health checkups; Worldline Germany organizes health events every two ● months with different focuses such as fruit week, fitness, yoga or tai chi sessions as well as workshops on health; Worldline Belgium has set up a dedicated Cafeteria Plan to ● implement specific actions in the workplace relating to health and safety especially for older employees (50+ & 55+), such as: break-out moments, work-life balance measures, knowledge sharing, health and active ageing measures or paid medical checkup. Each older employee can choose two or three different activities from this cafeteria plan for the coming year. Worldline Belgium also offers other initiatives to all of its employees: sport week, representing different sports activities such as tai chi, yoga, football, fitness or dance, etc.), health sessions with experts, health checkup, awareness relating to healthy food with the “Thursday is Veggie Day” or Mobility Days during which the use of more healthy and more sustainable ways to come to work are promoted. Employee awareness onhealth and D.3.6.3.3

A new Atos group France agreement on the prevention of psychosocial risks will be negotiated in 2018 to update the present agreement, Worldline HR members will participate to this negotiation. In 2017, a specific survey “psychosocial risks” have also been conducted in France in close collaboration with the health Committee in order to proactively identify possible and potential areas of risk and take appropriate preventive actions. In parallel, as of 2017, an anonymous biannual audit will be organized by an independent auditor to address all employees about their quality of work. The results of this survey will be analyzed to improve the Company practices. In general, employees can consult with several confidants (on HR and on business side). These confidants are well trained to deal in a correct way with the most delicate topics related to the work environment. Furthermore, HR and management work together with the health and safety Committee to develop an integration plan to ease employee’ return to work after a long absence. Similarly in Worldline Belgium, “Learning & development” initiatives have been put in place for managers to detect and recognize the first signs of a possible “burn-out.” Managers are invited in special training sessions conducted by external experts to learn how they should interact and deal with their collaborators in the most appropriated manner. A best practice for managers is, for example, to stay connected with their suffering workers to improve their mental condition and ease their return later on. Health and Safety Committees In France, Occupational Health and Safety (OHS) Committees composed of elected employees are the contact point for matters related to health, safety and working conditions. Convened by management at least quarterly and for extraordinary meetings as necessary, the OHS Committee is consulted by management prior to implementing any plan that may have consequences on working conditions. In Belgium, the Committee for Prevention and Protection at Work (CPPT) meets monthly. Improvements in the work place and working environment are shared with this Committee and working conditions are discussed with employee representatives. They are given the possibility to test new infrastructures proposed by the external ergonomist (e.g. chairs, IT equipment) and provide their input on planned improvements and renovations. Beyond their regulatory role, the members of the OHS and the CPPT Committees are partners in managing issues related to working conditions and the protection of employees. Health and safety riskmanagement D.3.6.3.2

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Worldline 2017 Registration Document