WORLDLINE_REGISTRATION_DOCUMENT_2017

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Corporate Social Responsibility report Being a responsible employer

D.3.2.4.2

Taking disabled people into account

Actions are held throughout the year to better understand ● the consequences of illnesses and disability situations through convivial moments such as shows or sports competitions; In 2017, the procurement department in France has been ● trained on the interest of using the STPA. All these initiatives aim to support employees and applicants who are permanently or temporarily disabled, and also to encourage people to be open-minded about disabilities, both inside and outside of the Company. Worldline commitment and involvement concerning disabled people In January 2014, Worldline was added to the Group-wide Agreement approved by the French employee representative bodies, and which concerns the employment and professional inclusion of disabled people. This agreement was renewed until 2016 year-end. In January 2017, Worldline renewed its commitment to the employment and professional integration of people with disabilities in France. A new Group agreement has been signed with French employee representative bodies and will be valid until the end of 2019. Worldline also use the support of the protected worker sector on both internal purchases and response to tenders. For instance, Worldline relies on the services of specialized businesses, such as “Le petit plus” in Blois, Tours and Seclin for recycling waste, and “ANRH” in Tours and “Illunion” in Madrid for the reception desk. Moreover, the recycling and reprocessing of the payment Terminals is carried out by an adapted company meeting Belgian national criteria. Moreover, in 2017, Worldline renewed its trust with the GEIQ by entrusting it with the support of a social integration clause for a new mission in France. collaboration [AO6] To enrich the role of each employee in the Company, staff development programs have been deployed on a large scale to encourage intergenerational transfer and the sharing of everyone’s knowledge to foster a better working environment. Through programs such as Mentoring or Reverse Mentoring (where young employees support more experienced ones in the use of digital tools), Worldline seeks to develop the human potential of intergenerational networks. Promoting intergenerational D.3.2.4.3

[GRI 405-1] For nearly 10 years, specific programs concerning disabled people have been set up at various sites, mostly in Europe, in collaboration with employee representative bodies. They aim to attract and train disabled people by offering them interesting jobs that accommodate their disabilities. In 2017, the percentage of disabled employees was 2.31% and the proportion of disabled people hired by Worldline varies between 0.13% and 9.21% depending on the country. In France, Worldline promotes the training of disabled people, not only during their initial training periods, but also as part of the continuous training of people who have to face disability at some point in their careers. In 2016, Worldline applied the first social inclusion clauses for public procurement in France. Particular attention is paid to the integration of people with disabilities in order to adapt the workstation if necessary (by customizing the devices, etc.) or to sensitize the work group, in agreement with the person concerned. Thus, Worldline relies on a network of 17 handicap referees present in all the French sites. These volunteer referees each dedicate one week per year to guiding and assisting employees. Subject to absolute confidentiality, these key players in the Company disability policy coordinate the multi-disciplinary mechanisms to maintain employment. In 2017, 22% of the Company’s employees with disabilities were experts or managers. Encouraging accessibility and integration at the workplace Adaptations to the workplace have been made in France, Belgium, Germany and more recently in China, where equipment has been transformed to build an office accessible to people with disabilities. Additionally, during 2017, Worldline conducted several accessibility awareness events, notably on World Accessibility Day (May 18). Atos and Worldline organized expert conference days, workshops and demonstrations around digital accessibility at seven business Technical and Innovation Center (BTIC). Besides, Worldline provides all of its employees with training programs in order to foster the inclusion of disabled people in their teams: In France, sign language lessons are provided to make ● communication between deaf employees and their colleagues easier;

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Worldline 2017 Registration Document