WORLDLINE_REGISTRATION_DOCUMENT_2017

Corporate Social Responsibility report Building customer trust with fully available and secured platforms

Driving customer sustainability challenges withWorldline sustainable portfolio [GRI 203-1] [AO7] and [GRI 103-2 Indirect Economic Impacts]

D.2.3

D.2.3.1

Results In 2017, Worldline has generated €770 million of sustainable revenue

Identifying and enhancing the sustainability performance of our portfolio

Worldline has embedded sustainability in its corporate purpose and actively supports its customers to efficiently manage the sustainability challenges that they face in their activities and markets. Indeed, Worldline customers receive a large range of sustainable offers that take into account the customers’ environmental, economic and social needs, adding value to the services provided. SustainabilityAnalysis To measure the high business value of the contribution to the sustainable performance of its customers, the Company has performed, with the Atos group, a detailed and analytical sustainability analysis of all of its offers, to highlight the following: Innovative and sustainable solutions and value creation for ● customers; Reduction of environmental impact of the Company ● portfolio along the value chain; Mitigation of risks associated to data privacy, Human Rights ● and cyberattacks. Each offer has been screened by product managers and sustainability experts over four categories of benefits: economic, social and well-being, governance, trust and compliance and environment footprint and climate change. The entire analysis enables to determine a sustainability weight for each offer of Worldline and was the basis of the evaluation of the offers’ contribution to the SDGs as mentioned in the Section D.1.1.4 SDG@Worldline. In 2017, Worldline has included equensWorldline offers in its sustainable portfolio: Trusted Transactions Services, Access to Account and Clearing & Settlement (Instant payments). As a result, Worldline payment and digital solutions positively leverage the different dimensions of sustainability of the markets in which it operates by contributing to the customers’ business transformation.

24% MTS

49% FS

27% MS

The offers related to the FS GBL provide significant benefits to customers on topics related to Governance, Trust & Compliance challenges, reduction of fraud risks, for example. These solutions contribute to the development of citizen services like e-government, more collaborative ways of working with the organization of schemes and greater accessibility and flexibility for customers with Online Banking mobile apps, thus contributing to digital inclusion. The offers related to the MS GBL bring major economic benefits for customers by making payment processes easier due to new digital business models that enhance the customer experience and leverage market growth. These solutions enable the development of new payment methods and more customized customer relations by bringing new payment solutions to the market more rapidly and facilitating the circulation of e-money. These benefits therefore strengthen customer loyalty. The offers related to the MTS GBL provide various benefits to customers in the different economic, social, governance and environmental dimensions. These offers contribute to improving the quality of life of end users by preserving health and safety and by contributing to the environment for example by optimizing CO2 emissions. Worldline has embedded sustainability in its corporate purpose and actively supports its customers to efficiently manage the sustainability challenges that they face in their activities and markets. Indeed, Worldline customers receive a large range of sustainable offers that take into account the customers’ environmental, economic and social needs, adding value to the services provided.

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Worldline 2017 Registration Document