WORLDLINE_REGISTRATION_DOCUMENT_2017

D

Corporate Social Responsibility report Building customer trust with fully available and secured platforms

The Monitoring is fully automated and industrialized: Any risk of potential dysfunction is automatically detected ● and sent to a centralized tool; The information received is analyzed in a global context and ● then a predefined procedure is applied; Any alert received or action launched is tracked and ● auditable. Worldline is committed to a permanent process to strengthen monitoring by providing its pilots with reliable monitoring tools including a high level of industrialization and robustness.

The high availability of Worldline’s platforms is related to a secure and redundant technical infrastructure and the monitoring team that is responsible for ensuring that applications, network, servers remain fully operational to deliver the services to its customers. Worldline provides services with its own IT infrastructure solutions. This strategy gives to the Company all the necessary levers to minimize the delivery impacts on costs and environment, with a special focus on Green data centers.

Extending offer possibilities through strategic partnership ambition

D.2.2

The digital world is evolving quickly and innovations are multiplying, particularly in the field of electronic transactions. To manage the complexity of this new world, Worldline needs to reach the highest level of agility and credibility through partnerships and alliances with specific solutions that complement its capabilities and geographic footprint. These partnerships and alliances can also result in acquisitions, but not necessarily through a traditional M&A process. The first objective is to generate new business opportunities at the local level, win deals by teaming with local partners and generate additional profit by pooling marketing, listing and training costs. Medium-term partnership objectives are to: Bring disruptive and innovative offerings to market and ● pursue strategic partnerships with technology leaders; Further expand Worldline’s foothold in Europe and ● accelerate growth in emerging markets. To achieve these objectives, Worldline is creating its own ecosystem through leveraging: The experience of innovative partners and customer ● relationships to pro-actively propose transformation initiatives to customers;

Long-term bilateral industrial partnerships with large ● industrial groups to improve the innovation portfolio; Commercial partnerships to deploy joint projects to improve ● the rate of new contract signatures. In 2016, Worldline implemented several methods to increase the number of partnerships. A dedicated team reporting to the global sales management team under the responsibility of the Chief Sales Officer has been set up to accelerate the first partnership signing. The team is centrally managed and has built a dedicated network in the main Worldline geographic areas to be able to work with global strategic partners. The team has initiated focused discussions with key market players to leverage Worldline’s strengths and quickly capture significant opportunities. In 2017 Worldline has extended its portfolio of partners by signing agreements with such Fintech companies such as Accepteasy in e-billing or Isignthis in remote identity verification. Worldline collaboration with Fintech is growing and will remain a priority for Worldline as a way to bring more and quicker innovation to its customers. Worldline is also teaming with partners to address large digital transformation opportunities on smart ticketing and Digital identify and in the IOT domain.

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Worldline 2017 Registration Document