TELEPERFORMANCE_Registration_document_2017

1

Introduction to the Group

1.1

Company background

10

1.3

Real estate and facilities

28

1.1.1 1.1.2

Key dates in the Group’s development

10 10

1.4

Organization chart (at December 31 st , 2017)

Detailed timeline

29

1.2

Operations and strategy

12

1.4.1 Teleperformance SE and its subsidiaries 29 1.4.2 Operational organization chart 29

1.2.1

World leader in outsourced customer experience management

12 18 21 25 26

1.2.2 Characteristics by activity 1.2.3 Group markets and positioning

1.2.4 Group strategy 1.2.5 2017 highlights

THE WORDLWIDE LEADER IN OMNICHANNEL CUSTOMER EXPERIENCE MANAGEMENT

76 COUNTRIES

265 LANGUAGES

9

Teleperformance bb - bb Registration Documentbb 2017