TELEPERFORMANCE_Registration_document_2017

CORPORATE GOVERNANCE

4

4.1 Governance

Angela Maria Sierra-Moreno Independent director

63 years old Nationality: Colombian Number of shares held: 1,000 shares

Expertise and experience Ms. Angela Maria Sierra-Moreno was born on Augustb30 th , 1954, and holds a Degree in Bacteriology from the Colegio Mayor de Antioquia University (Colombia) and a Masters’ Degree in Science from the University of Ohio (United States). Angela Maria Sierra-Moreno has acquired over 20byears’ experience in the customer management field in various business sectors. From 1995bto 2002, Ms. Sierra-Moreno was Vice-President in charge of Services at ACES, where one of her main tasks was to coordinate initiatives aimed at changing the Company’s culture, in accordance with its requirements and those of the outside environment. In 2002, she joined Avianca as Vice-President in charge of Services and Human Resources. In this capacity, she contributed to developing a corporate strategy aimed at setting up a customer-centric organizational structure by designing and implementing processes, tools and mechanisms dedicated to customer service for the Company’s global operations. Ms. Sierra-Moreno has been an organizational management consultant since 2010, and advises companies and organizations operating in various business sectors on customer relationship management, Human Resources, and cultural and organizational change. Ms. Angela Maria Sierra-Moreno was appointed director by the shareholders’ meeting held on May 7 th , 2014.

Current directorships Teleperformance Group None. Other (non-listed companies) ■ Director of LASA SA (Colombia) ■ Director of Prestigio (Colombia) ■ Director of Dinamica (Colombia)

Directorships expired within the last five years Teleperformance Group

None. Other

Director of ARCESA

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Teleperformance bb - bb Registration documentbb 2017