TELEPERFORMANCE_Registration_document_2017

INFORMATION ON THE COMPANY AND ITS SHARE CAPITAL

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3.6 Financial communication

These documents can be sent by mail on request, via the Group website, or to the Investor Relations Department by email, telephone or mail. Legal information (articles of association, minutes of shareholders’ meetings, statutory auditors’ reports) can be consulted at the head office. The Group regularly publishes its results and notices of shareholders’ meetings in the national press.

■ regulated information circulated in compliance with the European Transparency Directive of Decemberb15 th , 2004, which includes the Registration Document containing the annual financial report, the half-yearly report, both filed with the French financial markets authority ( Autorité des marchés financiers ), the articles of association and information concerning corporate governance; ■ the documents relating to the shareholders’ meeting including notice of meetings, draft resolutions, ballot papers and meeting brochures.

3.6.3 Regular meetings with institutional investors and financial analysts

The investor relations team, together with various senior Group executives and in compliance with best practices in communication, regularly holds information meetings with institutional investors and financial analysts, including SRI (socially responsible investing) specialists, in France and abroad. Group management also meets corporate governance teams from shareholder organizations in the run-up to shareholders’ meetings. Every quarter, the Group presents its results and/or revenues to the financial community via : ■ a conference call to present Q1 and Q3 revenues and a conference webcast for H1 results, when senior management presents an update of operations during the period and answers questions from investors and analysts; ■ a conference held in Paris on release of the annual results, with live streaming and a subsequent download facility on the Group’s website. In addition, Teleperformance is in constant communication throughout the year with the financial community via meetings, conference calls and site visits, as well as investor roadshows and theme conferences organized by financial brokers. These conferences bring together primarily European companies operating in the business services and business process outsourcing sector, so that they can meet investors on the main European and US financial markets. The Company share is covered by around 15bfinancial broker research firms (sell-side analysts), and this number continued to

grow in 2017bwith the addition of a number of London-based analysts specialized in business services. In 2017, Teleperformance held around 300bmeetings and conference calls with investors, a number that has been steadily increasing over the last five years. Site visits were organized for investors and analysts, in particular: ■ Lisbon, Portugal, to present the Group’s pan-European multilingual platforms; ■ Salt Lake City, USA, at the Group’s US operational headquarters; ■ Asnières-sur-Seine, France, to present one of the Group’s 14bworldwide omnichannel Customer Journey Showrooms; ■ Geneva, Switzerland, to discover the operations of TLScontact, a subsidiary specialized in visa application management. In Januaryb2017, the Group held an Investor Day in Florida, USA, where it presented its key business activities, development strategy and new five-year objectives, as well as its Port Saint-Lucie site which incorporates a Customer Journey Showroom. The event attracted some thirty participants, including a large number of North American investors, most of the financial analysts covering the Company and representatives from the Group’s banks. Throughout the year, Teleperformance’s reach within the financial community was extended to bond investors, following the success of its inaugural €600 million bond issue in March 2017, as well as credit rating agencies following Standardb&bPoor’s issuing of a “BBB-” long term credit rating, the best financial rating within the industry.

3.6.4 Shareholders’ meetings

All shareholders, regardless of the number of shares they hold (at least one share held on the second working day prior to the relevant shareholders’ meeting), are entitled to participate in shareholders’ meetings. The annual shareholders’ meeting, which took place in 2017bin the Étoile Saint-Honoré conference center in Paris, is a key moment of dialog between shareholders and Group management for an update on operations during the year. For shareholders, it is also an opportunity to play an active role in the life of the Group through their vote.

The procedure for convening shareholders’ meetings, drafting and publishing agendas and the rules for participation in meetings are presented in sectionb3.1.2.4 shareholders’ meetings. In addition to the usual voting procedures, shareholders may vote prior to meetings or appoint a proxy via “Votaccess”, an online voting platform. This platform is available to registered shareholders as well as to shareholders having subscribed to online services offered by their financial institution, if the latter offers access to the Votaccess platform.

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Teleperformance bb - bb Registration documentbb 2017