TELEPERFORMANCE_Registration_document_2017

RISKS AND CONTROL

2.3 Internal control and risk management procedures

2.3.4 The parties involved in internal control

The risk management and internal control departments form an integral part of the Group’s organization.

meets monthly to review any security incidents and analyze the potential risk of such incidents. Council meetings are attended by all regional CEOs and all relevant operational and compliance managers. Also, as of Februaryb1 st , 2016, the Group appointed a Chief Legal and Compliance Officer, who reports directly to the Group’s Chief Executive Officer. To manage these functions proactively, a Global Privacy Office was created, as well as a Global Technology and Privacy Committee, as described in sectionb2.1.1.6 Risks relating to data security and protection . 2.3.4.5 The Group Internal Audit Department The Group is audited internally by a central team that reports to the Group Deputy Chief Executive Officer and Chief Financial Officer, who is a member of the Executive Committee. The Internal Audit Department also reports to the Audit Committee as part of its duties. The Internal Audit Department helps develop internal control tools and benchmarks. It carries out the missions included in the annual planning cycle approved by Group management and reviewed by the Audit Committee. The summary report on the accomplishment and findings of the assignments together with the stage of completion of action plans are presented to the Audit and Compliance Committee and shared with the auditors. The Legalb&bCompliance and Operations Departments also have an internal audit team, which presents its findings to the Executive Committee. 2.3.4.6 Departments and employees Each department is involved in internal control by drafting and following policies and procedures designed to meet the Group’s various goals, as well as by ensuring compliance with related control procedures and rules concerning the Group’s business and operations. Each employee is also involved in the internal control process, according to their respective level of expertise and access to information, so as to ensure its effective operation and regular review.

2.3.4.1 The Board of Directors The Board of Directors is charged with several tasks: it upholds the interests of employees, implements the Company’s policy and performs the necessary checks and verifications. The Board also represents shareholders. Pursuant to its duties, the Board of Directors closely monitors the Group’s results on a regular basis, and reviews all types of risks (financial, commercial, operational, legal or personnel-related) relating to its business. 2.3.4.2 The Audit and Compliance Committee The Audit and Compliance Committee, the organization and functions of which are explained in the previous section, is responsible for preparing the control procedures carried out by the Board of Directors. The Audit and Compliance Committee actively monitors areas within its remit. Based on the information it receives, this monitoring allows it to intervene at any time deemed necessary or appropriate and may lead it, where it detects warning signals as part of its mission, to discuss the matter with senior management and to convey the appropriate information to the Board. 2.3.4.3 The Executive Committee and local management The Executive Committee includes the linguistic region and support managers. The Executive Committee is responsible for devising and monitoring policies and procedures to enable the Group to achieve its various objectives, and control procedures to make sure that these internal rules, together with all the rules governing the Group’s business and corporate activities, are followed. Guidelines and procedures are communicated to the subsidiaries’ local management, which is responsible for implementing them with the support of regional, operating and support managers. 2.3.4.4 The Global Compliance and Security Council The Group Global Compliance and Security Council chaired by the Deputy Chief Compliance Officer and Chief Privacy Officer

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Teleperformance bb - bb Registration documentbb 2017