TELEPERFORMANCE_Registration_document_2017

RISKS AND CONTROL

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Overall policy The objective of the risk management policy is to identify and analyze the risks that the Group faces and set appropriate risk limits and controls, in order to manage these risks and ensure that the limits defined are respected. Responsibilities It is the Board of Directors’ responsibility to define and oversee the framework for managing Group risks, the consequences of which are liable to impact the Company’s business, earnings, staff, assets, environment, objectives or reputation. Monitoring, measuring and overseeing risk is the responsibility of the Group’s threemain Departments: Finance, Legalb&bCompliance and Operations, at company and Group level. This systemwas the subject of a survey conducted by KPMG during 2017. The positive results of the review of the Group’s risk management system, as well as the areas for improvement, were presented to the Audit Committee and Board of Directors in July 2017. Risk management policy and systems are reviewed regularly so as to take into account the Group’s activities. Through training and management rules and procedures, the Group aims to

develop a rigorous and constructive control environment where all employees have a clear understanding of their role and duties. Within the various departments, an internal audit team performs regular and targeted reviews of the controls in place and forwards its findings to the Executive Committee or Compliance and Audit Committee. Presentation of this section This section was prepared jointly by the various departments that play a key role in identifying and controlling the main risks. First, this section outlines the risk factors to which the Group is exposed in relation to its business operations. Secondly, insurance and risk coverage are presented, and lastly, the internal control and risk management systems , application of which is ensured by Teleperformance senior management and staff, in order to anticipate and control these risks. However, the Group cannot provide an absolute guarantee regarding the achievement of objectives and the total elimination of risks. Furthermore, other risks of which the Group is currently unaware, or which it does not consider material as of the date of this Registration Document, may also impact its business.

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Teleperformance bb - bb Registration documentbb 2017