TELEPERFORMANCE_Registration_document_2017

INTRODUCTION TO THE GROUP 1.3 Real estate and facilities

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■ 2017 Global Best Employers ™ Program prize was awarded by AON Hewitt to Teleperformance in Albania, China, India, and El Salvador. ■ Teleperformance ranked among the best outsourcing services providers at the International Association of Outsourcing Professionals’ (IAOP) Global Outsourcing 100 ® awards for the third year in a row. ■ Teleperformance in Benelux and Norton by Symantec won a Partnership Award which recognizes the best case in the field of collaboration between two organizations. ■ Teleperformance in the Philippines won two awards from the Philippine Economic Zone Authority (PEZA); Outstanding Employer of the Year and Outstanding Community Project of the Year. PEZA is the primary agency establishing economic zones for foreign investment in the country. ■ Teleperformance in the United States was named Partner Innovator of the Year by Humana. ■ Teleperformance in Portugal received Top Recognition from Contact Center World. ■ Teleperformance in the Philippines won Top Employer of the Year at the 2017 Asia CEO Awards. ■ Teleperformance in China was awarded the CRE Customer Experience Lab Outsourcing Services by the Asia Pacific Customer Service Consortium. ■ Teleperformance in China won the “China Intelligent Service Golden Services Award” at the 2017 Beijing International Fair Trade Services Event.

1.2.5.4 Awards In 2017, Teleperformance once again received numerous awards from prestigious institutions and reputable independent consultancy firms around the world, both for its leadership and the excellence of its service in its market, as well as for its human resource development strategy, security, innovation capacity and commitment to social and environmental responsibility. ■ Everest Group named Teleperformance the worldwide leader in management of outsourced contact centers for the fifth consecutive year. ■ Five 2017 Frostb&bSullivan prizes awarded to Teleperformance: ● Company of the Year – Asia-Pacific, Europe, North America; ● Competitive Innovation and Leadership Award – India. ■ Teleperformance won the coveted HPEIAPP Privacy Innovation Award for the Privacy Operations category, this prestigious global award win underscores the Company’s crossindustry leadership in data and privacy security practices. ■ Teleperformance awarded Enterprise-Wide Certification for Social Responsibility by Verego. ■ Great Place to Work ® (GPTW) prizes awarded to Group companies for 2017: ● Company of the Year – Colombia;

● Teleperformance in Brazil;

● Teleperformance in Dominican Republic;

● Teleperformance in El Salvador; ● Teleperformance in Greece;

● Teleperformance in India;

● Teleperformance in Mexico (nearshore);

● Teleperformance in Portugal.

1.3 Real estate and facilities

Continental Europe, Middle East & Africa

Group companies’ premises are generally rented, as it is the Group’s policy not to own centers where it operates. However, the Group owns the following premises: English-speaking and Asia Pacific region ■ an 8,733bm 2 building in Shreveport (United States); ■ an 11,538bm 2 building in Fort Lauderdale (United States);

■ a 949bm 2 building in Lyons (France);

■ a 4,000bm 2 building in Le Mans (France). The Group has 171,000 workstations and carries out operations across 350bcontact centers in 76bcountries. In 2017, the Group invested €34bmillion in fixtures, fittings and facilities for all operating locations.

■ a 12,356bm 2 building in Killeen (United States); ■ a 12,821bm 2 building in Dallas (United States).

Ibero-LATAM region

■ a 2,766bm 2 building in Buenos Aires (Argentina); ■ a 4,330bm 2 building in Bogotá (Colombia).

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Teleperformance bb - bb Registration documentbb 2017