TELEPERFORMANCE_Registration_document_2017

ADDITIONAL INFORMATION 9.5 Cross-reference table to the management report

9.5 Cross-reference table to the management report

Applicable provisions

b Comments on the financial year

Section

Objective and comprehensive analysis of the development of the Company’s and Group’s business, earnings and financial position Non-financial KPIs specifically relevant to the Company’s business activity Significant new shareholdings acquired during the year in companies with registered offices located in France Major events occurring between the balance sheet date and the date of preparation of the report Activity of subsidiaries and shareholding by branch ofbactivity Dividends distributed in respect of the last three financial years and amounts of distributed income eligible and non-eligible for the 40% tax rebate in respect of the same periods Description of the main risks and uncertainties to which the Company is exposed Main characteristics of internal control and risk management procedures related to the preparation and processing of accounting and financial information of the Company and the Group Hedging objective and policy of transactions for which the hedging accounting of the Company and the Group is used Use of financial instruments by the Company: financial risk management objectives and policy Corporate exposure to price, credit, liquidity and cash flow risks Social and environmental impact of the Company’s activity (including “Seveso” sites) including the consequences of the Company’s activities and the use of goods and services that the Company produces on climate change; societal commitment promoting sustainable development, circular economy, the fight against food wasting, the fight against discrimination, as well as promoting diversity. Plan related to reasonable diligence measures to identify risks and to prevent serious violations of human rights and fundamental freedoms, of health and safety of persons and of the environment, resulting from the activities of the Company and those of companies it controls within the meaning of ArticlebL. 233-16 II, directly or indirectly, as well as the activities of subcontractors or suppliers with whom an established commercial relationship is maintained, when these activities are linked to this relationship. Collective agreements concluded within the Company and their impact on the economic performance of the Company as well as the working conditions of employees. Indications of financial risks related to the impact of climate change and presentation of the measures taken by the Company and the Group to reduce it by implementing a low-carbon strategy in all components of its activity. Amount of non-tax deductible expenses and charges Amount of intercompany loans (and auditors’ certification) Group presentation information

French Commercial Code

L.225-100-1

6

French Commercial Code

L.225-100-1

5; 6; 7; 8

French Commercial Code

L.233-6

1.2.5.3

French Commercial Code French Commercial Code French Commercial Code

L.232-1 and L.233-26

7.6 6.3 1.2

L.232-1 and L.233-26 Foreseeable changes in the Company’s and the Group’s position

L.233-6

French General Tax Code French General Tax Code

243 bis

3.5.2

223 quater L.511-6 and R.511-2-1-3

6.2.2.4

French Monetary and Financial Code

n/a

Applicable provisions

b

b

French Commercial Code

L.225-100-1

2.1

French Commercial Code

L.225-100-1

2 .3

French Commercial Code

L.225-100-1

2.1.3

French Commercial Code French Commercial Code

L.225-100-1 L.225-100-1

2.1.3 2.1.3

L.225-102-1, L.225-102-2, R.225-105 and R.225-105-1

French Commercial Code

5

L.225-102-4 and L.225-102-5

French Commercial Code

5

9

French Commercial Code

L.225-102-1

n/a

French Commercial Code

L.225-100-1 L.232-1 and L.233-26

5.3.4

French Commercial Code

Research and development activities

1.2

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