TELEPERFORMANCE_Registration_document_2017

CONSOLIDATED FINANCIAL STATEMENTS

7.6 Notes to the consolidated financial statements

NOTE C.13 Segment reporting

An operating segment is a component of an entity:

● English-speaking & APAC, which covers the activities in the following countries: Canada, USA, United Kingdom, South Africa, China, Indonesia, India, Philippines, Singapore, Jamaica, Guyana, Australia and Malaysia; ● Ibero-LATAM, which covers the activities in the following countries: Argentina, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, El Salvador, Peru, Mexico, Spain and Portugal; ● Continental Europe & MEA, which covers the activities in the countries of the EMEA region with the exception of the United Kingdom, Spain and Portugal; ■ the Specialized services which includes the interpreting services of LanguageLine Solutions, the visa application management services for government departments offered by TLScontact, GN Research’s analytics solutions and the accounts receivable credit management services of AllianceOne Receivables Management (ARM) in North America.

■ which engages in business activities from which it may earn revenues and incur expenses, including revenues and expenses relating to transactions with other components of the same entity; ■ whose operating results are reviewed regularly by the entity’s Chief operating decision maker in order to allocate resources and assess its performance; and ■ for which discrete financial information is available. Segments may be aggregated when they have similar economic characteristics. With effect from Januaryb1 st , 2017, Group activity as followed by the Chief Executive Officer is now split into the following two segments: ■ the Core services segment which includes customer care, technical support and new customer acquisitions and is divided into three principal management regions:

Segment information is set out below: Inter-segment operations are not significant and are not identified separately. As a result of the new operational organization, the 2016bcomparable amounts have been restated accordingly.

Core services

Specialized services

TOTAL

English- speaking &

Continental Europe & MEA

Holding companies

2017

APAC Ibero-LATAM

Revenues

1,607

1,084

851 -38

b

638 125

4,180

Operating profit Capital expenditure

124

130

14

355 148

51

47

30

1

19

Intangible assets and Property, plant and equipment (carrying amounts)

1,004

282

207

2

1,550

3,045

Depreciation and amortization of non-current assets Impairment loss on goodwill

-92

-47

-28

-1

-83

-251

7

b

b

-67

b

b

-67

Core services

Specialized services

TOTAL

English- speaking &

Continental Europe & MEA

Holding companies

2016 proforma

APAC Ibero-LATAM

Revenues

1,628

884

802

b

335

3,649

Operating profit Capital expenditure

144

89 59

31 37

8

67 11

339 192

85

b

Intangible assets and Property, plant and equipment (carrying amounts)

1,175

312

273

2

1,824

3,586

Depreciation and amortization of non-current assets Impairment loss on goodwill

-92

-41

-26

b

-32

-191

b

b

b

b

b

0

185

Teleperformance bb - bb Registration documentbb 2017