TELEPERFORMANCE_Registration_document_2017

COMMENTS ON THE FINANCIAL YEAR

6

6.2 Review of the Company’s financial position and results

The company has also made a bond issue of €600 million at a nominal interest rate of 1.50%, redeemable on Aprilb3 rd , 2024. This bound allowed the reimbursement of the bridge credit facility of €668 million issued on September 16 th , 2016, initially for a period of 24 months. The premium due on redemption of the bonds is presented as an asset in an amount of €3.2 million and will be amortized over the period to redemption.

Finally, on Novemberb23 rd , 2017, Teleperformance subscribed to commercial paper issues in a total amount of €105 million. On July 28 th , 2017, the Company repaid the loan of US$135 million from Crédit Agricole. As of Decemberb31 st , 2017bthe Company was in compliance with all applicable financial ratios.

6.2.1.5 Invoices received or issued whose payment is overdue at the year-end (schedule prescribed under Article D.441-4-1)

ArticlebD.441-1 (1): Invoices received whose payment is overdue at the year-end

ArticlebD.441-1 (2) Invoices issued whose payment is overdue at the year-end

Total overdue

Total overdue

Not overdue

1-30 days

31-60 days

61-90 days

Over 90bdays

Not overdue

1-30 days

31-60 days

61-90 days

Over 90bdays

b

(A) Overdue payments by tranche No. invoices b

81

166

b

b

b

Total amount of invoices overdue, excluding VAT Overdue invoices as a % of year’s purchases, excluding VAT Overdue invoices as a % of year’s revenues, excluding VAT

3,269

14,237

b

1,694 1,352

23

200

b

12,686

46

0 1,505

7.19%

b

3.72% 2.97% 0.06% 0.44%

b

13.31%

b

b

11.86% 0.04% 0.00% 1.41%

(B) Amount of disputed or unrecorded invoices excluded from (A) No. of invoices excluded b b b b b b

b

b

b

b

b

b

Total amount of invoices excluded

b

b

b

b

b

b

b

b

b

b

b

b

(C) Credit terms used (contractual or legal – Article L.441-6 and Article L.443-1 of the French Commercial Code) Credit terms

used in the calculation of overdue amounts

 Contractual:

 Contractual: on receipt

 Legal: 30bdays

 Legal:

6.2.2 Income

6.2.2.1 Business The Company carries out a holding activity vis-à-vis its subsidiaries and also performs management, control, support and advisory functions for Group companies, receiving fees for these services. Teleperformance also collects a brand royalty charged to all of its subsidiaries. Total revenue amounted to €107.0bmillion versus €70.7bmillion in 2016, an increase ofb51.4%. The increase in royalty income is principally due to the increase in consolidation scope.

2017 gross operating profit amounted to €50.7 up €27.7 million from €23.0 million in 2016, mainly due to 2bevents: ■ 2016 expense of €13.2 million concerning above-mentioned loan issuance expenses; ■ the increase in royalties and management fees billed to subsidiaries due to their greater levels of activity.

Teleperformance bb - bb Registration Documentbb 2017 164