TELEPERFORMANCE_Registration_document_2017

COMMENTS ON THE FINANCIAL YEAR

6.1 Review of the Group’s financial position and results

Change in like-for-like revenue: Change in revenue at constant rates and scope of consolidation, corresponding to current year revenue –blast year revenue at current year ratesb– revenue from acquisitions at current year rates/last year revenue at current year rates.

€ millions

+282

4,180

*

+321

3,649

-72

3,577

2016

Currency H΍HFW

2017

Like-for-like JURZWK

DW FRQVWDQW

6FRSH H΍HFW

currency

* Relates to LanguageLine Solutions LLC, acquired in the second half of 2016..

b

6.1.2 2017 Group’s results

6.1.2.1 Business Group consolidated revenue amounted to €4,180bmillion, representing a 14.6% increase as reported compared with 2016. This increase includes a €282bmillion positive contribution

from the consolidation of LanguageLine SolutionsbLLC since Septemberb19 th , 2016, as well as a €72bmillion negative currency effect arising from the decrease against the euro of certain currencies, mainly US dollar, the pound sterling and the Egyptian pound.

 2017 revenues and change by region versus 2016

6

12/31/2017

(in millions of euros) Core services

12/31/2016

Reported

Like-for-like *

3,542 1,607

3,314 1,628

+6.9% -1.3% +6.1% +22.6%

+8.8% +1.6% +8.1% +22.4%

English-speaking market & Asia-Pacific Continental Europe, Middle East & Africa

851

802 884 335

Ibero-LATAM

1,084

Specialized services

638

-

-

TOTAL

4,180

3,649

+14.6%

+9.0%

* At constant exchange rates and consolidation scope.

 Change in annual Group revenues over the last three years

English-speaking market & Asia-Pacific Annual revenue for the region amounted to €1,607bmillion in 2017, representing a like-for-like increase of +1.6% versus 2016. Teleperformance continued to diversify its client portfolio in the region during the year. The fastest growing client segments in the United States were consumer electronics and e-services, particularly e-tailing and e-transport. Consumer goods and healthcare also contributed to regional revenue growth. Good momentum in these sectors offset a weaker performance from telecommunications activities, particularly offshore. Business was stable year-on-year in the Philippines, reflecting the decision by certain clients to outsource their offshore services to Mexico, whose geopolitical and currency environment was seen as more favorable in 2017.

Change (%)

Reported Like-for-like * +14.6% +9.0% +7.4% +7.4% +23.2% +7.5%

2017 2016 2015

* At constant exchange rates and consolidation scope.

Core services Core services revenue amounted to €3,542bmillion in 2017, a gain of +6.9% as reported. Like-for-like revenue growth came to +8.8% and was led mainly by the Ibero-LATAM region throughout the year.

Teleperformance bb - bb Registration Documentbb 2017 159