TELEPERFORMANCE_Registration_document_2017

ENVIRONMENTAL, LABOR AND SOCIAL INFORMATION

5.4 Social information

Aid for underprivileged children Teleperformance’s commitment, in coordination with local associations and organizations, takes various forms, such as visiting and organizing activities in orphanages and pediatric hospitals, collecting toys, clothing and school accessories, etc. Among the many initiatives in 2017, the subsidiaries organized or took part in: ■ various campaigns for collecting food, toys and clothing to be donated to 29bchild aid charity organizations in Brazil; ■ a book collection for primary schools in El Salvador; ■ a collection to pay for medical care for a teenager wounded in a gun incident at his school in Monterrey, North Mexico, where Teleperformance has a large campus; ■ the distribution of Christmas presents and Easter eggs to hospitalized children in the UK; ■ a children’s trip to the Lisbon Oceanarium organized by SOS Children’s Villages; ■ accompanying 30bvisually impaired children and their families on a visit to Cairo’s child center of civilization and creativity; ■ employees of Teleperformance Hellas took part in the Athens marathon in aid of the Make-A-Wish foundation, which helps children aged 3-17 suffering from serious illnesses to fulfill their dreams; ■ for the 7 th year running, in partnership with the Delo Zhisnib foundation, Teleperformance contributed to the purchase of drugs and surgical instruments for a pediatric hospital in Russia. Actions in support of disabled people A large number of local initiatives are organized by the subsidiaries to help disabled people. For example: ■ the Tunisian subsidiary has an ongoing partnership with the Un bouchon, un sourire [A bottle top, a smile] association which organizes recycling of plastic bottle tops, the proceeds of which are used to fund projects in aid of disabled persons; in Greece and Spain, a similar scheme is used to help child victims of road accidents by providing them with wheelchairs; ■ Teleperformance Salvador supports the Padre Vito Guarato shelter, which takes care of children and teenagers suffering from physical or mental disabilities; ■ the US and UK subsidiaries regularly organize fundraising campaigns for the war wounded. Actions in aid of the sick Teleperformance also provides assistance to the sick. For example, in 2017: ■ all US subsidiaries took part in “The Longest Day” collection of donations in aid of Alzheimer sufferers; ■ Teleperformance UK continued its partnership with the Teenage Cancer Trust, a foundation that provides assistance and support to teenagers suffering from cancer; ■ in Spain, Teleperformance worked together with the Down Madrid foundation, which aims to offer dignity and equal opportunities to persons suffering from Down syndrome and other intellectual disabilities.

Other charitable initiatives Other local initiatives are organized for communities in need. Among the various programs implemented worldwide in 2017: ■ Teleperformance India organized clothing distributions to people living in slums; ■ during the month of Ramadan, Teleperformance Tunisia coordinated collections of food and clothing for two humanitarian organizations, Red Crescent and AMAL; ■ employees of Teleperformance Argentina collected funds for Rugby Sin Fronteras (Rugby Without Borders), an NGO that encourages disabled people to take up a sport. 5.4.2.2 For Fun Festival Teleperformance’s “ For Fun Festival ” is a global initiative that recognizes the most talented people in our company. The aim of this competition is to create a sense of fun and provide entertainment in the form of an international artistic expression competition designed to instill pride in belonging to the Group and promote its cultural diversity. The For Fun Festival is an annual event in which all employees are invited to take part. The best candidates from each country are selected from local qualifying rounds, which are often events in their own right that rally together Teleperformance employees. In 2017, for example, the Teleperformance Salvador final was staged in a theater and took the form of a gala evening where the local finalists were presented with gift vouchers worth US$250. To mark this year’s 10 th anniversary of the For Fun Festival , two new categories were created: Photography and Short Film. This year, around 5,000bemployees from 32bcountries took part in the local qualifying rounds and produced 1,409bvideos: 831bin the music category, 144bin art, 133bin dance, 196bin photography and 105bin the short film category. The 27blocal finalists were assessed by a jury consisting of members of Teleperformance University and the 15bwinners – 3bper category – received prizes ranging from US$1,500 to US$6,000. 5.4.2.3 Teleperformance Sport Club Teleperformance Sport Club is a global initiative that encourages employees to share enjoyable moments with their colleagues through practicing a Group sport. The program is a worldwide initiative that aims to promote sport as a means for well-being and quality of life. Employees at all subsidiaries are encouraged to practice a sport and to take part in the championships. The aim is to have fun and provide entertainment via activities that bring together employees, their families and their friends. In 2017, the Group boasted 342bsoccer teams worldwide, 34bvolleyball teams, 73bbasketball teams, 93bbowling teams and 38bother teams covering a wide range of sporting disciplines, including American football, badminton, dance, golf, rugby and long-distance running.

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Teleperformance bb - bb Registration documentbb 2017