TELEPERFORMANCE_Registration_document_2017

ENVIRONMENTAL, LABOR AND SOCIAL INFORMATION

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5.4 Social information

a dozen or so primary and secondary schools in order to talk about life at the Company to the pupils, in cooperation with Young Enterprise Northern Ireland , a charity that develops the entrepreneurial skills and aspirations of young people; ■ since late 2016, we have attended all job fairs held in the towns and cities where Teleperformance Russia operates; ■ in Argentina, the head of Human Resources holds an annual meeting with the director of the region’s three largest engineering schools; ■ Teleperformance Tunisia has developed partnerships with seven universities and higher education institutions designed to introduce our occupations to students and give them the opportunity of completing two 2-hour in-house training courses, after which they are awarded a certificate; 5.4.2.1 Citizen of the World Citizen of the World (COTW), which was founded in 2006, is a charitable movement launched by Teleperformance in order to help the world’s most vulnerable infants and children meet their basic survival needs and further their personal development. Citizen of the World subsequently extended the scope of its initiatives to a broader audience, including the victims of natural disasters throughout the world, the elderly and disabled and into cancer research. More recently, Teleperformance has provided assistance to refugees through the COTW scheme. As part of the Citizen of the World initiative, in 2017 Teleperformance donated the equivalent of US$5.7bmillion in cash and kind, as well as over 1,000bcomputers. Aid for natural disaster victims and refugees Over the past 11byears, Group employees have donated 432,086 volunteer hours – including 89,697 hours in 2017balone – to help underprivileged people or victims of natural disasters. For example, just after the Mocoa disaster in April, Teleperformance Colombia launched a collection of non- perishable food and essential supplies to help the communities affected by the mudslide that devastated this city in the country’s southern region. Similarly, our Argentinian subsidiary supplied the authorities with water containers to help victims of the April floods in Tucumán province, where Teleperformance has a campus. In Portugal, donations were collected for victims of October’s destructive wildfires. Several of our US facilities took part in operations to help victims of hurricanes Harvey and Irma. During the cold wave that hit Tunisia in January, the Ben Arous and Khereidinne Pacha campuses set up a number of initiatives in aid of the poor in partnership with Red Crescent.

■ Teleperformance Philippines has set up a partnership with over 60buniversities and establishments whereby priority is given to hiring candidates from partner establishments, seminars, workshops and interview training sessions are organized and various activities are coordinated between the partners. In addition, most of our subsidiaries receive interns or students under apprenticeship and professional qualification contracts. Lastly, there are a large number of social responsibility programs aimed at assisting local communities. Thus, some of our computers which are no longer fit for professional use are given to local schools. For example, as part of a drive to help reduce the digital divide, the Group’s US subsidiaries donated over 500bPCs to around 20blocal schools. Apart from emergency operations, the subsidiaries regularly partner local or national charity initiatives. Employees at our UK facilities made generous contributions to fundraising initiatives for the victims of the London and Manchester terrorist attacks. Lastly, in response to the refugee crisis involving hundreds of thousands of people leaving their homeland in search of a better life elsewhere, Teleperformance UK employees provided specific assistance for single mother refugees. In Greece, monthly collections of clothing and toys for refugee children have been organized for several years. Aid to the elderly In October 2017, for the Plus de Vie (literally, “more life”) fundraiser for hospitalized elderly people, Teleperformance France provided five of its customer relations centers free of charge to register donation pledges from individuals. Many Teleperformance France employees volunteered to train and supervise students taking calls from donors and to help with technical organization. This major charity campaign will finance a large number of projects aimed at combating pain, encouraging family reunions and improving hospital comfort and facilities by installing family areas, hairdresser and beauty salons, cookery workshops and anti-bedsore mattresses. Teleperformance has been a partner of the Hôpitaux de Paris-Hôpitaux de France foundation, which organizes this operation, for 12byears. For many years now, Teleperformance Philippines has supported the Mary Mother of Mercy Home for the Elderly foundation in San Pedro, while the Colombian subsidiary continues to support the Consiente Abuelitos program by providing sanitary products to elderly persons in need with the help of volunteer employees.

5.4.2 Support, partnership and sponsorship initiatives

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