TELEPERFORMANCE_Registration_document_2017

ENVIRONMENTAL, LABOR AND SOCIAL INFORMATION

5

5.3 Environmental information

■ in the United States, our suppliers have introduced a set of preventive measures, such as cooking to order, detailed inventories to avoid over-stocking, and checking of expiry dates; ■ in Brazil, quantities of food produced are adapted to the previous day’s consumption on a daily basis; in addition, Teleperformance has implemented the Trim Trax program aimed at enhancing employee awareness of the environmental impact of organic waste; ■ the Mexican subsidiaries organize health awareness campaigns geared towards environmental data in order to raise employee awareness of the impact of human behavior on the environment; in addition, the supplier seeks to adapt the size of portions to actual consumption; ■ in India, at the employees’ own suggestion, scales have been installed in the canteen to weigh the amount of food that is thrown away, while the total weight of food waste is displayed on a daily basis; since the introduction of this permanent measure, which is aimed at both supplier and consumers, the weight of food waste has fallen by 40% on average; ■ in 2014, one of the Teleperformance Portugal centers set up a partnership with a food bank that distributes excess food from company canteens to families in need, thus reducing food waste. This initiative is part of a wider scheme aimed at eradicating food waste and hunger in the local community and strengthening social cohesion. Moreover, about half of the Group’s subsidiaries sort organic waste separately.

Computers Computers no longer fit for professional use are recycled in a number of ways: ■ they may be sent to specialist firms that handle sensitive materials in accordance with specific standards and charters; for example, in 2017, 1,860bcomputers were recycled for sustainable disposal; ■ they may be donated directly to nurseries, schools or community-oriented NGOs. Accordingly, in 2017b over 1,000bcomputers were donated worldwide; Given the sensitive data that they may contain, all of our computers are wiped clean before leaving the Company. In some locations, such as the United States, hard drives are systematically removed and destroyed. Telephones In the case of telephones that are no longer fit to be used in call centers: ■ some subsidiaries send them to firms specialized in recovering pollutants; ■ other subsidiaries donate them to charities or their own employees. 5.3.2.3 Paper recycling In general, double-sided printing is applied systematically and, as much as possible, preference is given to purchasing recycled paper. Most subsidiaries recycle paper by installing special containers for this purpose in each department. Waste paper is collected for recycling by a third party service provider. Paper recycling is often associated with local charity schemes, as illustrated below: ■ in Albania, Teleperformance entrusts paper recycling to an NGO which funds its activities by selling recycled paper; ■ in the Philippines, the proceeds from paper recycling are donated to the Kythe Foundation, a local NGO working for hospitalized children, to pay electricity bills; ■ for 10byears now, Teleperformance Argentina has taken part in a paper recycling program, the proceeds of which are donated to a children’s hospital. Specific actions are supplemented by various initiatives aimed at promoting global awareness, such as training the cleaning staff to sort paper for recycling or the installation of two waste containers, including one exclusively reserved for paper, in every office. In sectionsb 5.3.3 and 5.3.4 , 2017bmeans the period from October 1 st , 2016bto September 30 th , 2017, while 2016brefers to the period from October 1 st , 2015bto September 30 th , 2016.

5.3.2.2 Recycling processes specific to the business

The need to be at the cutting edge of technological innovations requires us to frequently renew our installed IT and telephone base, a key resource in this business sector. Teleperformance is committed to recycling this equipment once it is no longer fit for professional use. Accordingly, Teleperformance’s approach to recycling obsolete equipment combines ethical and environmental concerns.

144

Teleperformance bb - bb Registration documentbb 2017