TELEPERFORMANCE_Registration_document_2017

ENVIRONMENTAL, LABOR AND SOCIAL INFORMATION

5.3 Environmental information

employees can borrow bicycles for free from a partner rental firm located on company premises. On October 1 st , Teleperformance Portugal invited employees to take part in a 12bkm bike ride around the sights of Lisbon. Our Egyptian subsidiary offered a similar fun activity under its TP Bike scheme. As far as possible, centers are furnished with bicycle parking facilities. Meanwhile, Teleperformance Albania has sponsored the building of 26bbike sheds throughout the city of Durres with capacity for 520bbicycles. In France, employees are refunded 50% of the costs of subscriptions to public cycle rental for their journeys from home to work. In India, employee shuttle buses run on natural gas, which is much less polluting than gasoline or diesel. 5.3.1.4 Promotion of ride-sharing Ride-sharing is included in the Group’s recommendations regarding site layout. Ride-sharing is sometimes organized by Teleperformance, for example in India. It is widely encouraged via posters displayed in break rooms, ads on the Company intranet and on some sites by means of special reserved parking spaces. After proving its effectiveness at several centers in the United States for several years, the reserved parking system for car poolers has now been implemented at three centers in the UK and at all of our Mexican centers, where Teleperformance promotes the scheme via an incentive system. ■ in the UK, our catering services monitor consumption daily in order to minimize waste; ■ in El Salvador,ball food that is not consumed at special events is donated to public hospitals; ■ in Greece, to prevent unsold dishes from being thrown away, they are offered at half-price during the afternoon; ■ in Albania, occasional happy hours are organized to finish off food that is coming up to its expiry date; ■ Teleperformance Tunisia has opted to abandon the lunch menu offered in its canteens in favor of a system where agents only pay for what they really want to eat, and are therefore less tempted to fill their trays unnecessarily; Initiatives in this area include the following:

5.3.1.2 Promotion of public transport Most Group facilities are located in areas that are easily accessible by public transport. Where this is not the case, or simply to encourage employees to avoid using their personal vehicles, contracts with private transportation companies can be implemented. For example, a system of regular shuttle buses has been made available at no charge to employees at all of our centers in North Africa, the Philippines and Jamaica, as well as our centers in Gurgaon (India), Xi’an (China), Usak (Turkey), Cairo (Egypt), Durres (Albania), Água Branca and Lapa (Brazil). Teleperformance has set up a system in which employees are collected by coaches, linking the different sites and dropping off employees at convenient points (stations, downtown). Employees make extensive use of these services, including two-thirds of employees at our six centers in Morocco, who are served by 128bshuttle buses, and 600bemployees at the Xi’an center in China. Free shuttle and taxi services exist in other regions on a more selective basis, mostly for employees working outside normal hours, for example in El Salvador, Mexico, Russia and Turkey. In the absence of or in addition to shuttle buses organized by the subsidiary, some subsidiaries subsidize all or part of their employees’ public transport season tickets. 5.3.1.3 Promotion of “green” transport Cycling to work is particularly suited to centers located in downtown areas, and several campaigns have been set up to encourage employees to prioritize using their bicycles, especially when traveling to and from work. For example, in Colombia 5.3.2.1 Food waste Most of our centers have a canteen or cafeteria for the use of employees. Although management of these facilities is outsourced, each site director and, usually, staff representatives and/or the Health and Safety Committee draw up a set of specifications regarding the food provided and prices. Minimizing food waste is a growing concern across the Group. Each center has a large degree of freedom regarding the choice of supplier, the nature of the center’s contribution to food waste reduction and the extent of the supplier’s involvement and assistance in this initiative. Therefore, food waste reduction initiatives are implemented at local level in accordance with local culinary sensitivities and culture, by involving employees as much as possible in the process, in particular via the Health and Safety Committees and the quality audits they perform. 5.3.2 Circular economy

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Teleperformance bb - bb Registration documentbb 2017