TELEPERFORMANCE_Registration_document_2017

ENVIRONMENTAL, LABOR AND SOCIAL INFORMATION

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5.3 Environmental information

5.3 Environmental information

5.3.1 Global environmental policy and measures taken by the Company to implement a low-carbon strategy

Teleperformance’s activity is non-polluting. However, Teleperformance is aware of the responsibility incumbent on each citizen and pursues a policy of minimizing the negative impact of its activity on the environment by acting in a sustainable way so as to ensure that future generations are able to satisfy their own needs. Citizen of the Planet (COTP), launched in 2008, is a global corporate initiative aimed at ensuring that Teleperformance manages its business activities in a responsible and environmentally friendly way. The Group’s primary objectives are to reduce energy consumption, paper and packaging waste and travel (air and local) in all of our subsidiaries. Teleperformance also places great importance on promoting global awareness on the part of its employees. They are therefore encouraged to apply a set of environmentally friendly principles to all aspects of their professional and personal life. The welcome guide given to newly employed agents includes a section exclusively devoted to protection of the environment. Advice and information is provided and new recruits are encouraged to participate in the various Citizen of the Planet initiatives, which vary according to local sensitivities. The following sections include descriptions of some of these initiatives aimed at preserving the planet. In each employee’s everyday life, there are numerous reminders about actions to help preserve the environment: “Water is a precious asset, save it” posters, electronic signatures encouraging employees to use printers sparingly to limit their environmental impact, etc. Furthermore, in order to foster awareness, several subsidiaries regularly provide employees with data on the facility’s water and electricity consumption and overall developments in the Company’s carbon footprint. 5.3.1.1 Environmental management Citizen of the Planet is an initiative launched by Group founder Daniel Julien which aims to ensure that Teleperformance manages its business activities in a responsible and environmentally friendly way. The Social and Environmental Responsibility Committee determines the overall environmental policy and checks that the resources are appropriate for achieving the targets set. Meanwhile, the directors of each subsidiary are responsible for implementing and monitoring environmental policy at local level. Citizen of the Planet coordinators at each facility are responsible for reporting environmental information, which is forwarded to the head office via monthly reports.

Moreover, some subsidiaries in Asia, Europe and Latin America have decided to formalize their efforts in this area by instigating procedures to obtain internationally recognized certification such as: ISO 14001 All of our German facilities, the Istanbul facility in Turkey and Ashby-de-la-Zouch in the United Kingdom have obtained ISOb14001bcertification. Where possible, our other UK sites adopt the recommended environmental standards and procedures, without going through the certification process. Introduced in 1996b by the International Organization for Standardization (ISO), ISOb14001bis based on the principle of continuous improvement of environmental performance through limitation of the Company’s carbon footprint. LEED Three centers in Colombia and our centers in Glasgow (Scotland), Cebu IT Park (Philippines), Beijing and Foshan (China) have obtained LEED certification (Leadership in Energy and Environmental Design). The LEED certification system, designed by the US Green Building Council, awards points according to a certain number of criteria: sustainable development, water savings, efficient energy management, materials, air quality, innovative design and regional issues. LEED certified buildings are designed to enable reductions in energy consumption, CO 2 emissions, water consumption and generation of solid waste. BREEAM The Glasgow and Paris centers have obtained BREEAM certification (BRE Environmental Assessment Method) , a method for assessing the environmental performance of buildings developed by the BRE (Building Research Establishment), a private UK-based building research organization. It is the equivalent of LEED in North America and HQE or Bâtiments durables méditerranéens in France. The BRE aims to “establish a best method standard” regarding the design, construction and operation of environmentally friendly buildings. Founded in 1990, it has subsequently undergone periodic developments in line with changes in regulations, issuing various versions of the standard in accordance with the type of building concerned. French HQE label The building in which Teleperformance France is located received the French “NF HQE” high environmental quality certification for occupied commercial buildings for its impact on the environment and its energy consumption. This means that the building is managed in compliance with environmental quality (optimized energy, water and waste management, comfort for the occupants, etc .).

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