TELEPERFORMANCE_Registration_document_2017

ENVIRONMENTAL, LABOR AND SOCIAL INFORMATION

5.2 Staff information

For seven years, a national coordinator has been responsible for looking after disabled employees in liaison with a local Officer at each center. Every six months, these local Officers meet their disabled employees and check whether their workstation is sufficiently adapted to their disability. If not, they ensure that the required adjustments are made. Thanks to these different schemes organized under the umbrella of the Handiperformant program, the proportion of disabled persons employed by Teleperformance France increased from 3.83% in 2012bto 6.87% in 2017, almost double the private-sector national average of 3.6% (source: Dares). 5.2.9.3 Measures taken to promote the hiring and retention of senior workers The Group’s sector of activity inevitably attracts a young population. This results in a high proportion of students, which is particularly significant in certain regions. For example, at the Group’s centers in Russia and El Salvador, 25% and 53% respectively of new hires are students. However, Teleperformance makes sure that the senior age Group is not left out. Employees over 60byears of age benefit from an additional week of vacation in Norway and a similar system is in place in Switzerland.

Similarly, Teleperformance UK has set up an active partnership with government agencies and NGOs working to ensure that job offers are available to people of all ages and backgrounds. Moreover, Teleperformance USA is in strict compliance with the ADEA ( Age Discrimination in Employment Act ), which prohibits discrimination in the hiring of workers or job-seekers aged 40bor over. 5.2.9.4 Anti-discrimination policy Given the Group’s international scale and the development of multilingual centers, Teleperformance naturally hires people of different origin and nationality to work in its facilities. Some subsidiaries are particularly committed to welcoming people from other countries: Teleperformance Greece organizes a series of activities to introduce foreign recruits to Greek culture, including games, educational tours and discussions with colleagues on local customs and practices. Group companies comply with current legislation concerning non-discrimination; some subsidiaries are particularly proactive in this area, such as Teleperformance USA which has employed a diversity manager since the beginning of 2010.

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Teleperformance bb - bb Registration documentbb 2017