TELEPERFORMANCE_Registration_document_2017

ENVIRONMENTAL, LABOR AND SOCIAL INFORMATION

5.2 Staff information

5.2.6.7 Employee well-being Teleperformance places a major emphasis on employee well- being, as a result of which the Company receives regular awards from recognized independent institutions and assessment firms. In 2017, seven Group subsidiaries obtained Great Place to Work ® awards: ■ Teleperformance Brazil, which obtained this coveted award for the 8 th year running; ■ our subsidiaries in Mexico, El Salvador and India for the 4 th year in a row; ■ our Dominican Republic subsidiary for the 3 rd year running; Furthermore, this year Teleperformance won the Aon Hewitt Best Employer award for its centers in six countries (Albania, China, India, Philippines, El Salvador and Portugal) spread across our three areas of operational management. This award recognizes companies that have won the approval of their employees, whob– considered as precious assetsb– work in coherence with the Company’s objectives, are rewarded for their efforts and are openly proud to be part of the Company. A large number of initiatives to promote employee well-being are implemented at all centers. They revolve around three principles: promoting loyalty, encouraging recognition and promoting integration, friendliness and harmony, all of which are major factors of well-being at work. Loyalty Teleperformance places great emphasis on every employee forming a strong bond with the organization. By promoting values such as communication, respect and consideration, quality of service provided to customers, clarity of procedures, self-fulfillment and efficiency, Teleperformance recognizes every employee at all levels of its organizational structure, and increases their feeling of belonging to the Group. Recognition The organization focuses on maintaining and improving all factors that foster employee recognition and satisfaction. Every employee is assessed on a regular basis, informed of how their performance is progressing and of their own targets and successes as defined by our management of daily performance (TOPS) procedures. In regions where such a scheme is permitted by law, rewards such as show tickets and dinners are handed out as center management and employee incentive tools. ■ Teleperformance Hellas (Greece) for the 2 nd time. ■ Teleperformance Portugal, for the 7 th time;

Friendliness and cohesion To cultivate a friendly atmosphere and strengthen team cohesion, our centers frequently organize or take part in in-house and

external activities and events. Social life at the centers

Most of our centers have set up relaxation areas where agents on a break can play foosball, table tennis, billiards and Board games, or watch television, play video games, have access to computers with free Internet, lounge on the sofa, play Xbox games, read books, etc . Theme days to celebrate events or sharemoments with colleagues take place regularly in Group centers. These events include recipe-sharing workshops at some US facilities, MasterChef-type competitions in Egypt, carnival in Greece, collective breakfasts in Italy, St. Valentine’s Day celebrations in Russia, Mothers’ Day in Colombia, a special Halloween party in the Philippines, etc . Other on-site initiatives aim to create ties between family and professional life, such as Family Day in Brazil and India, when all family members and close friends are invited to discover the working environment and opportunities offered by Teleperformance. With the idea of decompartmentalizing professional life in order to achieve better personal balance, our Colombian subsidiary organizes a children’s day with various activities on offer. Off-site social life At the initiative and with the support of Teleperformance, employees also come together for activities outside of work, sometimes with their families. Accordingly, a wide range of activities offered to our employees may also be enjoyed by all of their families (lunch and beach outing offered by our Tunisian subsidiary, barbecues organized by some of our US campuses, etc .). Many of these shared activities outside of the Company concern charity initiatives or sporting events. Group charitable activities are described in further detail in sectionb5.4.2.1 Citizen of the World , while those relating to the many sporting activities offered by Teleperformance are described in sectionb5.4.2.3 Teleperformance Sport Club. The driving idea is to rally colleagues together for a common cause in a spirit of mutual support. 5.2.6.8 Individual safety and security In terms of individual safety and security, specific initiatives may be adopted in certain countries depending on the circumstances. On the whole, insofar as local legislation permits, all centers are equipped with secure access and camera surveillance facilities. Where necessary, some centers also have security guards and, in some cases, employee transportation is organized by the Company.

5

137

Teleperformance bb - bb Registration documentbb 2017