TELEPERFORMANCE_Registration_document_2017

ENVIRONMENTAL, LABOR AND SOCIAL INFORMATION

5.2 Staff information

5.2.6 Health, safety and security

In 2016, the Group decided that its Social and Environmental Responsibility Committee would give special priority to implementing its health and safety policy by training health and safety experts in each country and by deploying a set of tools to support the introduction and monitoring of these standards. The Group health and safety policy aims to reduce the risk of danger for employees in the workplace and prevent the occurrence or aggravation of occupational illnesses by promoting a safe working environment. Passionb4Ubis a global Group initiative, closely linked to its occupational health and safety policy, for promoting well-being and improving quality of life at work by fostering awareness of issues related to employee health and stress reduction. Our global strategy encourages the sharing of best practices, and all Passion 4U initiatives are rolled out locally. The main strengths of the scheme are: ■ shared best practices as encouraged by our global strategy. The 2017bcampaigns focused on workplace ergonomics and the merits of a healthy lifestyle. Workplace ergonomics In May, all subsidiaries received a set of instructions and advice on introducing a system of “active breaks” aimed at encouraging all employees to do regular gymnastic and stretching exercises in order to prevent musculoskeletal disorders. All departments were involved in this campaign (operations, marketing, Human Resources, occupational health practitioners, etc.), which was disseminated via an extensive communication program on workplace ergonomics. The campaign also included training sessions, webinars and monitoring and tracking tools. Healthy lifestyle The second major campaign in 2017bconcerned habits to adopt in order to promote a healthy lifestyle. The campaign focused on the importance of a healthy diet, regular physical exercise, adequate water intake and proper sleep. It took the form of a challenge proposed to all employees during November, with regular postings on social media. In addition to these global Group initiatives, each subsidiary has the freedom to organize its own initiatives. For example: ■ in May, on the Tucuman campus in Argentina, a room was redesigned as a location for zumba classes; to improve communications on this initiative designed to encourage ■ creation of an appropriate working environment; ■ increased employee awareness of the benefits of healthy habits and stress reduction; ■ long-term viability of our business;

employees to get up and move around, participants are provided with water and fresh and dried fruit;

■ our canteens in Mexico provide healthy menus.

5.2.6.1 Occupational health, safety and security management

Teleperformance Italy has held OHSASb18001baccreditation since 2010; the accreditation of all our UK facilities was renewed in late 2016band 2017, while two new subsidiaries have obtained it: Turkey’s Istanbul facility and Colombia. OHSASb18001 (British Standard Occupational Health and Safety Advisory Services) is a framework for an occupational health and safety management system drawn up in 1999bat the initiative of the BSI (British Standards Institution). It aims to provide an assessment system and methodology compatible with other management accreditation standards (ISOb9001bfor quality management and ISOb14001bfor environmental management). 5.2.6.2 An appropriate working environment To guarantee a healthy and pleasant working environment in all centers, a layout guide for the premises has been drawn up at Group level since 2009. This guide includes the standards and recommendations covering all areas in our premises: communal areas, work areas, training areas, and leisure and catering areas (cafeterias, break rooms etc .). It also provides recommendations for lighting, acoustics, information and communication technology, safety, hands-on management, sustainable development and well- being. The aim is to provide high-quality, specially designed areas devoted to employee well-being that comply with building and layout safety standards specific to each country. The layout guide for the centers is supplemented by a guide on employee and infrastructure safety and security. This guide, which was compiled by a team based at the Company headquarters, lays down strict rules of safety and security. This team ensures the proper application of these standards and supports and advises subsidiaries in their center creation and refurbishment projects. It is assisted on the ground by a network of 70blayout experts who receive training to assess and measure compliance with standards, as well as numerous webinars throughout the year. To guarantee constant improvement in centers, each country is assessed annually and develops action plans using a dedicated tool. The occupation of Contact Center Advisor is not physically dangerous. Nonetheless, Teleperformance affords high priority to the provision of suitable equipment to its agents. The guide also provides instructions on workstation ergonomics: desks, chairs and accessories must meet specific criteria guaranteeing comfort and practicality.

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Teleperformance bb - bb Registration documentbb 2017