TELEPERFORMANCE_Registration_document_2017

INTRODUCTION TO THE GROUP 1.2 Operations and strategy

■ Specialized services Daniel Julien is the head of Specialized services, which includes LanguageLine Solutions, TLScontact, AllianceOne Receivables Management and Teleperformance Analytics.

 Total headcount of the Group’s top 10 countries at December 31 st , 2017

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Country

Number of employees

Philippines

36,086 32,924 17,658 16,638 15,171 12,893

 Organization of Group management

United States

Mexico

Daniel Julien

Chairman of the Board of Directors and Chief Executive Officer

Brazil

Colombia

Olivier Rigaudy

Deputy Chief Executive Officer, in charge of Finance Chief Legal and Compliance Officer

India

Leigh Ryan

Portugal

9,022 8,558 6,068 5,965

United Kingdom

Core services Jeff Balagna João Cardoso

Tunisia Greece

Chief Operations Officer

Chief Researchb&bDevelopment and Digital Integration Officer President, Ibero-LATAM region Co-President, English-speaking market and Asia-Pacific region * Co-President, English-speaking market and Asia-Pacific region ** President, Continental Europe, Middle Eastb&bAfrica region (CEMEA) Chief Business Development Officer

Agustin Grisanti Brian Johnson

1.2.1.3 International organization and management The Group’s organization was made “leaner” and more “agile” during the year, aiming to facilitate the roll-out of the new 5-year strategic plan. In October 2017, Daniel Julien was appointed Chairman and Chief Executive Officer, following the resignation of Paulo César Salles Vasques as Chief Executive Officer. The Chairman and Chief Executive Officer is surrounded by a diverse management team in terms of nationality and culture, with long-standing careers within the Group. This change is reflected by the appointments made in 2017 and the following responsabilities: Olivier Rigaudy as Deputy Chief Executive Officer, in charge of Finance, and Leigh Ryan as Chief Legal and Compliance Officer. They report to Daniel Julien. The organization of the management team by business category is as following: Core services Jeff Balagna, formerly President of the English-speaking and Asia- Pacific region, is Chief Operating Officer. His team comprises three regional managers. Yannis Tourcomanis is President of the Continental Europe, Middle Eastb&bAfrica region (CEMEA). Brian Johnson and David Rizzo are co-Presidents of the English-speaking and Asia-Pacific region, while Agustin Grisanti is President of the Ibero-LATAM region. Within the linguistic regions, the Group’s organization relies on matrix management structures to establish a direct link across countries, business lines, sales teams and support functions. João Cardoso, Chief Executive Officer of Teleperformance Portugal, is also Chief Researchb&bDevelopment and Digital Integration Officer, a newly created post. Alan Truitt is Chief Business Development Officer. All are members of the Executive Committee chaired by Daniel Julien. ■

David Rizzo

Yannis Tourcomanis

Alan Truitt

Specialized services Daniel Julien

* President of the English-speaking market ** President of the Asia-Pacific region

1.2.1.4 An increasingly digital and diversified client portfolio With over 850bclients generating 98% of revenues excluding those of LanguageLine Solutions, Teleperformance has the most diversified portfolio in the industry. The Septemberb2016bconsolidation of LanguageLine Solutions, the US market leader in over-the-phone and video interpretation services, has strengthened this diversity via an additional portfolio of 25,000bclients. Teleperformance develops offers that meet the specific needs of every business sector. The Group is particularly well positioned in the telecommunications, technology and consumer electronics, financial services, healthcare and insurance, public services and retail sectors. This diversification trend continued in 2017, with industries other than telecommunications, internet and pay TV accounting for 79% of Group revenues, up from 60% in 2014.

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Teleperformance bb - bb Registration documentbb 2017