TELEPERFORMANCE_Registration_document_2017

ENVIRONMENTAL, LABOR AND SOCIAL INFORMATION

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5.1 Introduction

5.1.2 Adherence to the United Nations Global Compact

Labor 3. Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining; 4. The elimination of all forms of forced and compulsory labor; 5. The effective abolition of child labor; and 6. The elimination of discrimination in respect of employment and occupation. Environment 7. Businesses should support a precautionary approach to environmental challenges; 8. Undertake initiatives to promote greater environmental responsibility; and 9. Encourage the development and diffusion of environmentally friendly technologies. Anti-corruption 10. Businesses should work against corruption in all its forms, including extortion and bribery. Principles 3, 4band 6bof theUnitedNations Global Compact regarding employment law correspond respectively to ILO fundamental conventions Nos.b87band 98, 29band 105, and 100band 111. Only 18bcountries in which Teleperformance has subsidiaries have not ratified all of the ILO fundamental conventions: ■ Ten of these have ratified all but one of the fundamental conventions. ● Canada and Mexico have not ratified convention No.b98bon the right to organize and collective bargaining. Canada filed the instrument of ratification on June 14 th , 2017band the convention will enter into force one year later, on June 14 th , 2018. However, for a number of years now Teleperformance’s Canadian subsidiary has encouraged open and transparent dialog with all of its employees via Focus Groups and regular CEO Webcasts. In the case of Mexico, according to the report of the 329 th bsession of the ILO Governing Body held in March 2017, “the Government of Mexico has confirmed its intention to ratify the convention”. Collective bargaining is perfectly operational in the Group’s Mexican subsidiaries: collective bargaining agreements are signed with staff representatives and trade unions on an annual basis,

Like nearly 10,000b companies located in 161b countries, Teleperformance is committed to adopting, supporting and applying ten universal principles relating to human rights, employment standards, the environment and anti-corruption within its sphere of influence. The United Nations Global Compact, which is the most important global initiative to promote sustainable development, is based on a commitment made by corporate directors to implement ten principles of sustainable development. A poster showing the Ten Principles of the United Nations Global Compact is displayed at each facility, once it has been signed by the director of each new subsidiary, thereby underlining their personal commitment to comply with the Ten Principles and to ensure compliance.

The Ten Principles of the United Nations Global Compact

Human rights 1. Businesses should support and respect the protection of internationally proclaimed human rights; and 2. Ensure that they are not complicit in human rights abuses .

5.1.3 Compliance with and promotion of ILO fundamental conventions

Teleperformance respects and defends human rights during the course of its operations and economic activities and undertakes not to be involved in any violation of human rights. The Group’s operations are governed by a set of procedures that guarantee respect for human rights. In addition to the Group’s adherence to the Ten Principles of the United Nations Global Compact, each subsidiary of Teleperformance is strictly compliant with local laws. In 58bof the countries where Teleperformance is established ( i.e. over three-quarters of our footprint), the government has ratified the 8 ILO fundamental conventions, converting the fundamental conventions into statutory provisions: ■ Nosb29band 105: the elimination of all forms of forced or compulsory labor; ■ Nosb138band 182: the effective abolition of child labor; ■ Nosb87band 98: the freedom of association and effective recognition of the right to organize and collective bargaining; ■ Nosb100band 111: equal remuneration and elimination of discrimination in respect of employment and occupation.

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