TELEPERFORMANCE_Registration_document_2017

5

Environmental, Labor and Social Information

5.1

Introduction

124

5.3.2 Circular economy

143 145 147

5.3.3 Sustainable use of resources

5.1.1

Methodology

124

5.3.4 Climate change

5.1.2 Adherence to the United Nations Global Compact 5.1.3 Compliance with and promotion of ILO fundamental conventions

126

5.4 Social information

149

126 129 129

5.4.1 The local, economic and social impact of our business 5.4.2 Support, partnership and sponsorship initiatives

5.1.4 Verego SRS certification

149

5.1.5 EcoVadis

150 152

5.2

Staff information

130

5.4.3 Fair practices

5.2.1 Breakdown of workforce 5.2.2 Workforce changes 5.2.3 Staff incentive schemes

130 130 131 131 132 135 138 139 139

5.5 Social and environmental issues and targets

154

5.5.1 Staff issues and targets 5.5.2 Social issues and targets

154 154 154

5.2.4 Work organization 5.2.5 Labor relations

5.5.3 Environmental issues and targets

5.2.6 Health, safety and security

5.2.7 Training

5.6 Report by one of the statutory auditors, appointed as independent third party, on the consolidated Human Resources, environmental and social information included in the management report

5.2.8 Professional development 5.2.9 Diversity and equal opportunity

5.3

Environmental information

142

5.3.1 Global environmental policy and measures taken by the Company to implement a low-carbon strategy

155

142

NUMBER OF EMPLOYEES AT DECEMBER 31 st , 2017

WOMEN IN MANAGEMENT POSITIONS

CARBON FOOTPRINT

223,240

0.772bt. per employee

48%

123

Teleperformance bb - bb Registration documentbb 2017