Sopra Steria - 2020 Universal registration document

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BUSINESS OVERVIEWAND STRATEGIES Sopra Steria’s activities

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Core media business: taking up new models, such as SVOD, p AVOD, content aggregation, targeted advertising and 4K; Core gaming business: customer retention and churn, fraud p reduction and control over cash flows, compliance with regulations, digitisation of distribution channels. The transport sector is undergoing far-reaching changes and must meet new challenges: growing international and urban traffic, new modes of transport (carpooling, low-cost operators, long-distance buses, free-floating systems for car, bike and scooter sharing, to name a few), the inescapable renovation of ageing networks, while preparing for the opening to competition and the arrival of new digital players (Google, Uber, BlaBlaCar, etc.). Faced with these major challenges, the transport sector must strive to provide door-to-door, multimodal services (rail and underground, bicycles, taxis, buses, scooters) with a low carbon footprint, adopting a passenger-centric approach. In transport, our aim is to be the digital transformation partner for the main players across the three key business dimensions of their value chain: innovation in the passenger experience to achieve greater simplicity and fluidity, operational management of resources to ensure more robust offerings, and better use of capital assets (fleets, infrastructure). Our ambition is also to be a recognised player in mobility ecosystems: mobility platforms, autonomous shuttles/vehicles, and smart cities. Sopra Steria has developed business know-how in all of these fields based on four main themes: infrastructure management: asset management, preventive and p predictive maintenance ( e.g. industrial IoT), factory 4.0 or factory of the future, maintenance of aeroplanes and rolling stock, mobility, paperless records, etc.; traffic management: from timetable design to transport planning, p rolling stock management, and supervision of rail, road and air traffic; passenger experience: mobile ticketing, boarding and access p control, passenger information, and new services in stations and airports; transport services tailored to smart cities: mass transit, sustainable p urban logistics, multimodal urban mobility services (MaaS), collaborative mobility management. Its digital expertise is recognised in the world of transportation, particularly as regards transportation big data expertise, management of connected objects, consulting and factory migration to cloud solutions, and of course artificial intelligence. Sopra Steria is one of Europe’s top 10 digital services companies in business and information system transformation for major clients in the rail, urban transport, postal services and aviation sectors. The insurance sector is fiercely competitive due to the increasing standardisation of offers, structurally low long-term interest rates and the escalating regulatory burden. At the same time, clients, and particularly millennials, are exhibiting new behaviours, with a shift in expectation toward the hyper-personalisation of products and services. In this increasingly competitive global context, leading insurers continue to look to consolidation and transformation as the way forward. To set themselves apart, they are developing extended services and are taking into account the new risks associated with )' #(%$') HG $ ' + #* #(*' # HG $ ' + #*

' + #* In response to the European Union’s target of becoming carbon-neutral by 2050, companies in the energy sector face the need to: limit their own environmental impacts and those of their clients; p take advantage of increasingly cost-competitive renewable energy p sources, take on the industrial challenge of low-carbon nuclear energy and develop energy storage solutions; adapt transportation and distribution networks to the energy p transition; expand and enrich their portfolios of products and services; p align themselves with European stimulus plans associated with p the EU’s Green Deal. In a context of strategic choices to be made between integration and specialisation, investment priorities focused on the regulated arena or the competitive sector, and the extent of internationalisation, digitisation is fast becoming the inevitable route to step up transformation for players in this sector. Sopra Steria supports energy suppliers and utilities in their strategic responses to trends affecting a number of areas: experience and client acquisition: reinventing customer relations p and designing new services; optimisation of asset performance: controlling operating costs p and securing performance; modernisation of networks: accompanying the decentralisation p and the digitisation of energy networks; platform company: organising, sharing and creating value from p data and processes across the company and its ecosystems; transformation and resilience of organisations: facilitating p changes in organisations and business lines to promote agility. HG $ ' + #* The telecoms, media and entertainment sector is at the centre of the digital revolution, for two reasons: it supports the digitisation of all the other verticals, in particular p by feeding the data collected from billions of objects to algorithms; it also serves as the testing ground for the implementation of p new technologies and uses as part of a platform-based business model. Sopra Steria serves the transformation goals of its clients in relation to the following main challenges: Deployment of new infrastructures : fibre and 5G to help p meet countries’ industrial requirements by providing them with very high-speed fixed and mobile connectivity; Infrastructure management: moving from a configurable to a p programmable approach for essential infrastructure, such as the cloud, SDN/NFV and most recently 5G; Automation : so that the company is able to interact in real time, p in particular thanks to AI, with all members of its ecosystem (customers, suppliers, partners, employees, infrastructures); Greater business agility: making it easier to readapt, readjust p and realign the company and its organisational structures to better seize new opportunities and also to further improve the engagement of managers and their teams in service of clients; Digitisation of services: laying down the fundamentals of the p platform-based business, thus moving to fully digital and end-to-end solutions, from client to infrastructure; ) ! $"( " # #) ') #" #)

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SOPRA STERIA UNIVERSAL REGISTRATION DOCUMENT 2020