Societal responsibility: Engaging all our stakeholders to build a positive future for all
Sopra Steria came in second place in the 2020 Grand Prix Humpact Emploi France p Sopra Steria belongs to the following indices: p Euronext Eurozone ESG Large 80 • Euronext Eurozone 300 •
Euronext Vigeo Europe 120 • Euronext Vigeo Euro 120 • CDP Environment ESG FR EW • Euronext CDP Environment FR EOGE • Euronext CDP Environment FR EW •
Ethibel Sustainability Index (ESI) Excellence Europe • Ethibel Sustainability Index (ESI) Excellence VM • Gaia Index • 50 startups added to the Group’s value proposition in Europe under the Sopra Steria Ventures p programme Adoption by Sopra Steria Next of the Institut du Numérique Responsable ’s charter on responsible use p of digital technology Partnerships with the leading market vendors : Axway, AWS, Dassault Systèmes, Google, IBM, Microsoft, p Orange, Oracle, OVH, PEGA, SAP and Salesforce Partnerships with universities and research institutes to pursue innovation-related projects p Main sponsor of the “Digital, Governance and Sovereignty” academic chair at Sciences Po p Sponsor of the “Cybersecurity and Digital Sovereignty” academic chair at the IHEDN p Over 72% of the Group’s purchasing volume covered by EcoVadis CSR supplier ratings p Sopra Steria earned a score of A in CDP’s 2020 Supplier Engagement Leader assessment for its p leadership and performance in engaging its suppliers on climate change Inclusive purchases made via STPA comprising sheltered workshops and other organisations that specifically p employ people with disabilities in France Streamlined access provided to suppliers applying diversity and equal opportunity criteria p Science Based Targets initiative (SBTi) target incorporating suppliers’ environmental commitments p Inclusion in the "net zero" emissions programme of our purchases of goods and services that are part of p supply chain More than 160 projects supporting local communities and regions p Over 1,100 volunteers on community outreach programmes p More than 540,000 participants in Make.org’s Grande Cause Environnement initiative, of which p Sopra Steria is a founding partner Three of the winning projects from the 2020 Sopra Steria Group Innovation Awards received support p from Mission Handicap Two projects offering digital solutions to environmental issues won the Entreprendre pour p Demain Grand Prix awarded by the Sopra Steria-Institut de France Foundation Direct and indirect contribution to the United Nations’ 17 Sustainable Development Goals (SDGs) p Chair of Global Compact France ’s GC Advanced Club and of Global Compact Norway ’s Advisory p Board Member of the working group organized by the Institute of Environmental Management and p Assessment (IEMA) on disruptive technologies and the digital economy
+ ($'. $ ' The CR Advisory Board consists of external figures with no financial or business interests in the Group. Through their experience and expertise in key areas falling within the Group’s corporate responsibility, these advisors provide independent and relevant insights challenging and driving improvement in the Group’s approach. The relevant information is set out in Section 1.1.2, “A corporate responsibility governance structure supporting the Group’s priorities”, of this chapter (pages 102 to 104). The primacy of customer service is one of Sopra Steria’s core values and delivering customer satisfaction is a key priority. Combining added value with innovative high-performance services, the Group excels in guiding its clients through their transformation projects to help them make the most of digital technology. To supplement arrangements already in place to regularly interact with clients, at the end of 2019 and beginning of 2020 the Group launched a new “Customer Voice” survey in key countries asking clients to rate the quality of their relationship with the Group. Over 200 clients gave their opinions through more than 480 interviews. The qualities highlighted mainly revolved around expertise, listening, proactivity, partnership, engagement and professionalism. This survey will be rerun across the entire Group in early 2021. ! #) ( ) ( ) $#
Following lockdowns resulting from the Covid-19 crisis, the Group helped its clients quickly adapt their working arrangements. The agility of and speed of intervention by Sopra Steria staff, as well as the quality of services provided, harnessing the full potential of digital technology, enabled clients to maintain good levels of activity. The Group’s responses in a wide range of contexts were very warmly welcomed by clients, thus strengthening local relationships of trust.
Innovation and strategic 3.2. partnerships
We are a trusted partner to our clients, bringing them the best technology to develop innovative solutions. Thanks to a network of leading experts, startups and major technology partners, we work with our clients to build solutions that meet their requirements for sustainable performance. #) !! # Developing a collaborative approach fosters creativity in the design of services, uses, processes, organisational structures and shared strategies. By involving business experts, end users and technical $ ( # )$ "$ ! ( $!! ) +