SOPRA_STERIA_REGISTRATION_DOCUMENT_2017

3 CORPORATE

RESPONSIBILITY 1. SOPRA STERIA: COMMITTED TO A SUSTAINABLE WORLD 78 1.1. A strong and enduring commitment 78 1.2. Programme of initiatives aligned with the Group’s priorities 78 1.3. Activities and business lines 79 1.4. Group governance 80 1.5. Organising corporate responsibility to serve the Group’s businesses 80 2. RESPONSIBLE EMPLOYMENT: SOPRA STERIA, A RESPONSIBLE AND COMMITTED TEAM 81 2.1. Background and key events 81 2.2. Commitments 81 2.3. Challenges and achievements 82 2.4. Culture and values that bring us together 83 2.5. Employment policy in support of professional excellence 84 2.6. Appealing to and retaining talent promotes the Group’s Corporate Plan 85 2.7. Labour relations 89 2.8. Working conditions and organisation: a priority for the Group 89 2.9. Diversity and equal opportunity: a key issue for innovation and performance 89 2.10. Promoting and complying with the fundamental conventions of the International Labour Organization (ILO) 90 2.11. Regional impact 91 3. SOCIETAL RESPONSIBILITY: INCREASED INTERACTION WITH STAKEHOLDERS 91 3.1. Background and key events 91 3.2. Commitments 91 3.3. Challenges and key achievements 92 3.4. Stakeholder dialogue 93 3.5. Support for the Digital Chair: a fresh perspective on digital technology’s impact on humankind 93 3.6. More stringent responsible purchasing requirements 94 3.7. Client satisfaction at the heart of the Sopra Steria Group’s project 94 3.8. Community engagement for an inclusive digital society 96 4. ETHICS & COMPLIANCE 99 4.1. Background and key events 99 4.2. Challenges and key achievements 99 4.3. Governance and organisation 99 4.4. A Code of Ethics and core values supported at the highest levels of the Group 99 4.5. Core rules and procedures 100 4.6. A programme aimed at supplementing existing compliance arrangements 100 4.7. Duty of care and prevention 100 4.8. Protection of personal information 101 5. ENVIRONMENTAL RESPONSIBILITY: INNOVATING IN SUPPORT OF THE ENVIRONMENT 101 5.1. Background and key events 101 5.2. Environmental opportunities and risks 102 5.3. A strong, innovative environmental policy and commitments 103 5.4. Challenges and key achievements 105 5.5. Environmental impact 106 5.6. Impact of greenhouse gas emissions 109 6. APPROACH AND METHODOLOGY 113 Scope of reporting 113

REPORT BY THE INDEPENDENT THIRD PARTY ON THE CONSOLIDATED WORKFORCE-RELATED, ENVIRONMENTAL AND SOCIAL INFORMATION PRESENTED IN THE MANAGEMENT REPORT

114

7. ANNEXES

117 117 124

7.10. Annex: Workforce-related indicators 7.11. Annex: Environmental indicators

77

SOPRA STERIA REGISTRATION DOCUMENT 2017

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