SOMFY - Annual Financial Report 2020

03 NON-FINANCIAL STATEMENT

Petals

Challenges

Risks

KPI

SDGs

Pages 58-60

Business ethics and fair practices

Risk of unethical behaviour –

Number of ethics alerts – Percentage of people that – have completed the anti-corruption e-learning module Number of people trained in – corruption risk Percentage of employees who have completed GDPR training Percentage of purchases – made locally Rate of REACH/ROHS – compliance Rate of Conflict minerals – compliance

Privacy and personal data

Non-compliance with – protection of privacy and personal data Data breach – Social and environmental – impacts of the supply chain Violation of human rights – Regulatory developments – limiting Somfy’s ability to market its products Changes in consumption – habits and customer expectations Consumer satisfaction –

60-61

Responsible purchasing and Supply Chain transparency

61-62

Prosperity

Regulatory safety and compliance of products

62

NA

Product innovation serving user customers

62

Net Promoter Score

48

SOMFY – ANNUAL FINANCIAL REPORT 2020