SOLOCAL_Registration Document_2017

CORPORATE SOCIAL RESPONSIBILITY 3.4 Societal responsibility

SUSTAINABLE PROCUREMENT CHARTER SoLocal Group has a Sustainable Procurement Charter: it commits the supplier to ensuring compliance with a number of fundamental principles described in this document relating to working conditions, health and safety, the environment and ethics. The charter covers many subjects, including clandestine or forced labour, discrimination, compliance with environmental regulations and resource management. Suppliers must ensure that their own suppliers and subcontractors, for all of their business activities and sites worldwide, observe the requirements of this charter. The Sustainable Procurement Charter is signed by new service providers or when renewing a contract. Respect of this Charter provides the terms of the commercial relations between the supplier and SoLocal Group. Among the active suppliers for PagesJaunes in 2017, 136 signed the charter at the end of 2017. Today, the Group is convinced that local consumption is a bottom-up wave that will benefit businesses that know how to take advantage of it, particularly thanks to digital technology. In early 2017, SoLocal Group was a partner in the “French, local consumption and digital” survey, conducted by the Observatoire de la consommation responsible, Mescoursespourlaplanete.com. In particular, it contributed its digital expertise to the prospective booklet resulting from this survey, to be found on the Group’s website. Commit to support microenterprises, small and medium-sized businesses and network companies on digital communication Since the advent of the Internet, SoLocal is engaged in supporting businesses for their access to digital; the Group believes that everyone has a place on the web, according to their needs and objectives. Beyond its commercial activity, SoLocal Group’s commitment is to give everyone the means to develop their business and their revenues through the Internet, both for business creators and very small companies looking to meet the specific needs of their businesses as well as for large companies that run large networks, or even for public sector players who reinforce digital contacts with the French. QDQ has also implemented various actions to raise the awareness of professionals and microenterprises, small and medium-sized businesses about digital communication (blog, events, conferences, etc.).

Relations with suppliers Through its purchases, the Group also strives in general to: prioritise products, services and companies that address the l CSR challenges that are specific to their business activities; gradually increase the sustainability criteria for the environment l and society, in a continual improvement approach; monitor the CSR performance of suppliers to help them improve. l CSR criteria are included in the selection process for providers: expert assessments, quality monitoring processes, human resources policy (loyalty, training, turnover, etc.), CSR policy, financial strength, geographical location. Furthermore, when relevant we systematically send requests for proposals to companies whose percentage of disabled workers on staff is greater than 80%. SoLocal Group is at the heart of the economic activity of the territories Promoting the success of all companies that make up the wealth of the French economic fabric is the heart of the Group’s business. Indeed, the basic idea of all of SoLocal Group’s activities is to bring together professionals and consumers. For more than 70 years, the Group has been developing recognised expertise concerning businesses for which it designs and produces services and informative content it provides for consumers in a variety of ways. Being available to all users The diversity of media (fixed Internet, mobile, tablets) allows users to access local information easily, anywhere and anytime in France or Spain. In France, the Printed Directory corresponds to a use that is complementary to the use of digital media, and in particular, remains the standard for the 15% of French households that do not have an Internet connection (1) . Put the latest innovations in marketing and technology at the fingertips of every business. From the days when the print directory was the sole source, all the way to mobile voice services, and the success of Minitel and the advent of the Internet in between, SoLocal has always supported microenterprises, small and medium-sized businesses so that they benefit from state-of-the-art media used by consumers.

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DIGITAL DEVELOPMENT OF THE TERRITORIES 3.4.2

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Source 2016 CREDOC “Baromètre du numérique” (Digital survey). (1)

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2017 Registration Document SOLOCAL