SOLOCAL_Registration Document_2017

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CORPORATE SOCIAL RESPONSIBILITY 3.3 Environmental responsibility

management policy which consists of ensuring that wood supplies are rigorously identified, which has been recognised: EcoVadis, a sustainable development rating organization, awarded its highest level of recognition -Gold- to Stora Enso for its CSR performance as a supplier in 2017. EcoVadis ranked Stora Enso among the top 1% of the best evaluated suppliers in all categories and also for its business sector: pulp, paper and paperboard manufacturing. It should also be noted that attempted delivery notice slips left by directory distributors are printed on PEFC-certified paper. This is also the case for notices posted in apartment buildings when directories are distributed.

Eco-responsible selection of raw materials As their main component, paper is a strategic purchase, the procurement of which must be ensured responsibly and sustainably. To achieve this objective, PagesJaunes engages its paper supplier in its environmental management system. Although the paper purchased by PagesJaunes for directories is not PEFC or FSC certified, it does include 100% recycled fibre since its 2016 edition. Stora Enso, the paper manufacturer who supplies 100% of the paper for the inside pages (meaning excluding the covers) to the Printed Directories department has set up a sustainable

Production

Printed directory production and distribution at 31/12

PagesJaunes

2015 323.3

2016 195.5

2017 270.4

∆N-1

Ink consumption (in tonnes)

+38.4% -13.2% -16.6%

Paper consumption (in thousands of tonnes) Paper distributed (in thousands of tonnes)

16.3 13.6 27.0

10.8

9.4 7.4

9.2

Number of printed directories produced (in millions)

21.5

20.1

-6.5%

The increase in ink consumption is due to a largely underestimated value in 2016, the year for which the printer had estimated the consumption of its subcontractor but the latter had not communicated on its figures. The decline in pagination and the optimisation of formats explain the continued decline in ink and paper consumption. The Printed Directories department’s environmental system also covers the printing and assembly of directories. Printers are therefore closely monitored to ensure they are able to obtain and maintain environmental certification. Today, the printer holds many certifications such as ISO 9001 (quality management), ISO 14001 (environmental management) or certifications of the traceability of wood: PEFC and FSC. These certifications ensure that they have a system for managing risk. Regular meetings are held with the printer to review manufacturing; environmental topics are part of the agendas of these meetings. Optimising distribution Special attention is also paid to directory distribution, to reduce paper and packaging consumption and ensure that directories are not delivered to people who do not want them. The reduced weight of the directories makes it easier to distribute them directly in mailboxes and reduces the use of bags for distribution, the reduction in directory volumes also saves on the amount of protective films used. In addition, PagesJaunes continues the pre-distribution consultation operations to see if people want to receive printed directories. These telephone transactions relate to residential properties identified in PagesJaunes’s distribution base (excluding French overseas departments and Corsica). However, in highly populated areas people are not contacted in advance by telephone and the proportion of directories to be distributed relative to the local population is determined on the basis of studies conducted by the Printed Directories department.

In 2011, close to 16.3 million homes have been contacted so far. An average of 68.3% of households asked to have directories delivered. The “recevoirmesannuaires.pagesjaunes.fr” site, opened in September 2008, allows everyone, individuals or professionals to receive the directories they need via an online ordering tool. PagesJaunes also works to continuously improve the quality of the addresses in its distribution database, to ensure accurate distribution and reduce the cost of delivery errors. These household consultation operations are continuing for the 2018 edition and are now complemented by an operation with businesses. The Printed Directories department calculates even more precisely the quantities to be produced for the 2018 edition. Directory recycling At the same time, the Group is sensitive to the future of out-of-print directories and shares the principles of extended producer responsibility. SoLocal Group contributes actively to the efforts of Citeo (formerly Ecofolio + Eco-Emballages), an environmental organisation that coordinates and funds paper recycling. PagesJaunes’ financial contribution for 2017 is estimated at €412,500 net of VAT. As a result of the works conducted on the recyclability of the directories by PagesJaunes, since April 2012, the Board of Directors of REVIPAP, a French trade association of paper manufacturers that use recyclable paper, changed the waste-recovery classification of telephone directories from “tolerated” to “acceptable”. In addition, we note that some of the paper purchased is recovered and recycled by the printer during printing and assembly. In addition, the excess directories at the end of the edition are subject to recycling.

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2017 Registration Document SOLOCAL