SOLOCAL_Registration Document_2017

CORPORATE SOCIAL RESPONSIBILITY 3.2 Social responsibility

Within the Business Academy, the Academy of Sales and Customer Relations was launched in 2017 with the following achievements: the overhaul of the initial telesales course and its conversion to a l certification course, with 2 pilots to adjust the duration and content and meet the new challenges of the Company; training of commercial management in steering commercial l performance (170 trained); a training session in customer delight for all employees in l Customer Relations, managers and employees (209 trained). In addition, 279 individual vocational training programs, 29 skills assessments, 64 long training courses (CIF or Professionalization

Periods) and around thirty intra-business or cross-functional skills were set up this year.

CO-DEVELOPMENT, A NEW APPROACH SoLocal Group in France has embarked on a co-development program since 2014. It offers managers the opportunity to practice this new approach that involves exchanging practices and opinions on work-related questions or problems. Internal facilitators have been trained in the technique and practice of co-development to facilitate these groups. 34 PagesJaunes managers benefited from this in 2017.

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Breakdown of employee training at 31/12

SoLocal Group

PagesJaunes

2015

2016

2017

2015

2016

2017

Number of hours of training provided during the year

139,802

101,608 103,551

116,963

87,253 92,943

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Number of employees trained

4,432

3,135

3,518

3,875

2,752

3,106

Average number of hours of training per employee trained Percentage of payroll allocated to training

32

32

29

30

32

30

4.0% 4.0% 4.5%

4.4% 4.4% 5.0%

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Since 2016, some internal training has been provided mainly via e-learning or webinars and do not appear in the above data.

Career development Our jobs are constantly and rapidly changing. They are in the image of our environment, itself perpetually changing: new uses, multiplication of digital channels, regulatory framework, etc. In this context, the Group seeks to anticipate changes in business lines and skills. This ambition was embodied by the signing of a FCSP agreement (forward-looking careers and skills planning) in December 2016 for all Group entities in France. It is based on three key principles that signatories commit to: maintain employees’ employability; l the possibility of implementing a professional project supported l by the Company; employee freely choosing their path of professional l development. Thanks to the analysis of jobs and skills trends, the Company adapts and strengthens its support systems for the employee’s professional development path. All this information is available on the Intranet and updated based on the changes in the legislation and news of the Group in France. Employees find all the information relating to professional development (training schemes, training courses, mobility policy, business profiles and possible gateways, etc.), as well as interview

campaigns: professional interview, evaluation interview, goal setting interview. SoLocal Group in France has always recognised the importance of the professional interview. For the employee, it is a special occasion with their manager to analyse skills and define actions and training to implement to build the professional development path. Since the training reform of March 2014, the focus on this interview has been reinforced through specific communications (via Intranet and internal newsletters) in order to recall its objectives: assess the employees’ activities; l discuss their expectations and needs in association with their l career path; where appropriate, inform them of the various measures l available for building a career path, determining the actions to be taken with a view to executing these projects and defining the methods of accessing occupational training. In addition, in order to support employees in managing their careers, Talent Reviews were set up in France first with non-commercial populations, then with all employees. Following these reviews, a series of individual and collective actions were rolled out for the different talent populations: coaching, certifying or diploma training via periods of professionalization, learning expedition, etc.

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2017 Registration Document SOLOCAL